Technology FAQs & How To Get Assistance
IT Welcome Guide Technology faq’s & how to get assistance at
Topics Covered
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USING MICROSOFT TEAMS AS YOUR PHONE
CONNECTING HEADSETS
PRINTING FROM YOUR NEW WORKSPACE; CREATING PINS
CONNECTING TO INTERNAL NETWORK
BOOKING A MEETING ROOM WITH OUTLOOK
DAY ONE SUPPORT CONTACT LIST
THE ONE22ONE HELP APP (VIA TEAMS)
A New Chapter for FirstBank Years of thoughtful planning have been dedicated to creating an inviting, modern space that is conducive to an environment employees thrive in. We in IT are here to support you and your line of business in this new space.
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USING MICROSOFT TEAMS AS YOUR PHONE – Transferring a call
USING MICROSOFT TEAMS AS YOUR PHONE - Making a call
Connecting to the Internal Network One22one is equipped with an internal network. This means: 1. You will no longer need to connect to a Wi-Fi for your computer, such as the building’s Wi-Fi (one22one). 2. You no longer need to manually connect to the VPN to access internal resources.
One of the benefits of Internal Wi-Fi is the ability to unplug from your dock and move around the building without dropping connection.
WHAT IS THE DIFFERENCE?
One22One Wi-Fi
Internal Network
For Guests needing Internet
Will connect automatically via desktop Dock on all FB laptops and computers
Mobile Phones
Devices connected to Wi-Fi, will see this icon (Guests)
Devices connected to the internal network, will see this icon (FirstBank machines)
Laptops will be configured to automatically connect to the new internal wireless network anytime it’s not physically plugged.
Printing From Your New Workspace All print jobs require will require entering the unique 5-Digit Secure Print Pin that has been assigned to you. This number was sent via email from SecurePrint@firstbankonline.com . To view your pin, log on to your Secure print Account here (must be on VPN) http://fbkps01:9191/user Secure Print means you can release your print from any FirstBank floor- standing copier in the building. For example, if you send a job to the Secure-Print printer from your workstation on Floor 14, you can go to
any floor-standing copier on Floor 13 and enter your unique pin for that job to be released and printed. When you are ready to print from your new workstation, you will notice the list of printers available has downsized from several to just one, “Secure Print”. Send your print job to the Secure Print printer and release it at any floor standing copier with your PIN.
Release the job at the copier by selecting “Print Release” followed by your unique PIN
Connecting Headsets The headset that IT has provided you is a Jabra Evolve. Among its many features, the noise cancelling, and distance capabilities are great. The basic operations are outlined in this diagram below. As a reminder, you are welcome to utilize your own, personal headset (such as Air pods), however, we do not allow any external devices that require the installation of a driver or have storage. The headset is accompanied by a charging base. Return the headset to the charging base at the end of each workday to ensure it is charged during working hours. To request a headset, if you were not assigned one already, please submit a HelpDesk ticket via the app on the One22One Homepage in Teams or at HelpDesk@firstbankonline.com
Conference Room Reservations Our new conference rooms are both functional and attractive. They are equipped with the latest AV Technology for you to facilitate engaging meetings. Reserving a timeslot for the conference room is required . As with all FirstBank Conference rooms, Outlook is used to reserve a room. How to Book a Conference Room in Outlook 1. To begin, select the Calendar view within Outlook to view or add room calendars. 2. View the room calendars you are already connected to in the Calendar view. If you do not see the calendar for the room you are wanting to reserve, you will need to add the calendar in the next step Adding Rooms to your Outlook 1. To add a room calendar,
click Open Calendar on the top pane of Outlook and select ‘From Room List’.
a. Note: you must be in Calendar view. 2. Browse the list of room calendars to find the room you are wanting to reserve. When you have found the calendar, double click the room to add the room and click OK. Note the naming of calendars is formatted by [Location. Floor of the building they reside in. Room name.] 3. Once you select OK the calendar will be added to your list of calendars.
Book the Room 1. To book a conference room, go to your own calendar and select Create New Meeting from the top. 2. Add the MEETING ROOM as a Required Attendee 3. After filling in all the meeting details (such as attendees, date, and time) select Location to input and reserve the meeting room you need. 4. When you have selected the room from the list, your room will appear in the Location field on the meeting invite. (If it is a virtual meeting, select the Teams meeting plugin at the top). When all fields have been entered you can send the meeting invitation and your room will be reserved.
Important: Naming of Meetings
Important: Consider the name of your meeting to be public information It is important to use concise, professional meeting names and descriptions when booking meetings as they will appear both on the visual scheduler and on the Tap (touchpads within the meeting rooms).
The name of your meeting will appear here
Need Help?
Help us find the right person to assist you as fast as possible using this chart : If you are unable to work due to one of the following issues: For any other IT related issues or requests such as:
For any Facilities related issues or request such as:
Computer is not connecting to internet Computer is not turning on Phone is not working Please call the IT HelpDesk at 615.278.2802
Headset Request Computer Monitor Adjustments Software Issues
Furniture
Mobile App Building Access Building Maintenance
Please fill out a HelpDesk ticket via the One22One Help App on the One22One Homepage (Teams Channel) Or email HelpDesk@FirstBankonline.com
Please use the One22One
Help App on the One22One Homepage (Teams Channel)
Check Out The One22One Help App Access the one-stop-shop for your One22One requests and questions via the One22One Homepage located on the resident channel in Teams. From there, you can utilize this simple app for placing IT, Access, and Facilities-related requests. It will automatically direct your question to the right business unit.
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