2022_05_AMI_May22

BY DESIGN Do now!

At some point, you should establish what participant behaviour you

consider useful to get the best outcomes.Write down how participants should relate to the content, the input from experts, each other, and the organisers. It should guide their overall attitude during the event. Should they be mutually cooperative? Critical? Creative? Reticent? Respectful? Use the opening of the meeting to instil that behaviour by making participants feel that it is part of the conventions.The easiest way to make that happen is to have the highest person in rank and status – the leader – demonstrating that behaviour on stage in front of everyone. By doing so, the convention will make its way into the minds of the participants. Often you will hear someone making a verbal appeal to participants, expecting that that will get them into the desired behavioural mode. This is rarely effective. Just calling upon people does not create a convention. At most, it can strengthen one that is already in place. People show the behaviour that they perceive as appropriate under a given set of circumstances. A whole series of subtle signals will contribute to that perception. A verbal appeal is one of the most obvious but often the least effective. The next level To have the best possible impact, the experience offered by the opening should affect the participants emotionally and should target their relationship to the topic, the content. It needs to address why the event should be important to them. It does not necessarily need to do so by saying it out loud. All kinds of communications can help to deliver that message. Differently from a spectacular opening with a generic emotional appeal, the appeal should be as specific as possible. How do you that? The opening should contain pointers, signals, stimuli that make the participants

understand how they should relate. For instance, if you want participants to be active, then they should be mobilized in the first 5 minutes. It goes without saying that there is an enormous variety in the attitudes and behaviours you may wish to kindle, as well as in the types of experiences that will make that happen. If you have an external producer of the experience, organiser and designer together need to guide them on the right path. A standard concept hardly ever works; participants should feel the connection with them and their world in their bones. That way the opening can become an irresistible guideline in the literal sense of the word: a line of thought, expressed by actions, that guides them in the right direction. a verbal appeal to participants, expecting that that will get them into the desired behavioural mode. This is rarely effective Often youwill hear someone making

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