NOTES FOR ONLINE REGISTRATION Registration for swim lessons is first-come, first-serve using online registration on the dates and times listed. Online registration offers participants fast and convenient results. 1. You may need to reference the class schedule online when enrolling online to have the correct program number. 2. New customers can create an account online, however all accounts created online are set to non-resident status. Any Dublin or school district resident will need to come to the DCRC to verify residency in order to register online at the Dublin resident or school district rate. 3. Incorrect household information may cause registration difficulties. If you experience errors due to incorrect ages of your child or other household information, call 614.410.4550 to update your household information, and then try again. 4. To check the status of your enrollment, log in and go to My Account, then My History under History & Balances. PREPAYMENT POLICY Payment is due upon registration. You must use a Visa, MasterCard, Discover or AMEX when registering online. CANCELLATION/REFUND POLICY Please check the dates of the swim lesson session closely as refunds are not issued once the session is in progress. Exceptions may be given for medical reasons with a physician’s note or approval from the Aquatics Supervisor. Full refunds are granted, minus a $15 administrative fee, if requests are made prior to the start of the first class date. MAKEUP POLICY No makeup classes are offered for lessons missed by participants. Lessons canceled due to weather or mechanical issues are made up at a later date at the same time. If the pool schedule does not permit, a refund will be issued. All participants receive a call to the phone number provided during registration and are notified of the make-up date. No individual accommodations are made if participants are unable to attend the make-up class provided. SWIM ASSESSMENTS/TRANSFERRING LEVELS Uncertain of the correct level to enroll yourself or your child? Try our online assessment tool at DublinOhioUSA.gov/recreation-services/ aquatics/lessons/ or schedule an in-water assessment with our Aquatics Program Coordinator Sidney Conn at 614.410.4597 or sconn@dublin.oh.us. Upon the first class, instructors will confirm participants are in the proper level. Should the participant need to transfer to another level, availability within the current session is not guaranteed and a partial refund will be issued if other sections are unavailable.
INCLEMENT WEATHER POLICY During inclement weather, the DCRC facilities maintain normal operating hours unless directed otherwise by the City Manager. In general, DCRC class/activity schedules coincide with Dublin City Schools. Whenever schools are released early for inclement weather, all evening classes at the DCRC are cancelled. When school is cancelled, all daytime DCRC classes are cancelled, and a decision regarding evening classes (those after 4 p.m.) is made by 2 p.m. Please call the weather hotline at 614.410.4946, to find out about weekend or evening classes. All attempts are made to make up missed classes. WAITLIST All efforts are made to enroll students off the waitlist if availability exists. Participants are contacted by the Aquatics Program Coordinator during the first week of the session. No proration is provided after the start of the class. LOW ENROLLMENT We reserve the right to cancel any class due to low enrollment. All efforts are made to transfer the student into another class within the same session. However, if no availability exists, a full refund is issued. OBSERVING LESSONS In order to provide the best learning environment, we suggest that family members observe swim lessons from the observation deck located off the upper-level track. This allows for less distractions for students and provides a more comfortable environment for spectators. If you find your child continually trying to interact with you during their class, we encourage you to move out of the immediate area so that their attention remains focused on their instructor. ADAPTIVE SWIM LESSONS Adaptive Aquatics classes are geared for children with special needs between 3-14 years of age. This program is designed to give individuals an opportunity to experience the benefits of aquatics and prepare for the possibility of progressing into our American Red Cross swim lesson program. With the assistance of aquatics staff, participants work on their swimming abilities and comfort level in the water. These classes are taught in a non-competitive environment, allowing each child to progress at their own pace. All participants must be accompanied in the water by a parent or caregiver. For more information or to register, please contact Sidney Conn at 614.410.4597 or sconn@dublin.oh.us. CLASS DESCRIPTIONS Complete descriptions are available at DublinOhioUSA.gov/recreation-services/aquatics/lessons/
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Healthy Winter/Spring 2024
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