Kaltenbach Community Center, birthday parties, classrooms, meeting rooms and shelter house/park rentals: Upon cancellation of a reservation at least two weeks before the scheduled event, the City will refund the rental fees collected, less a $15 administrative fee. Upon cancellation of a reservation less than two weeks before the event date, the City keeps rental fees (up to $200 max.) & refunds remaining fees (if any) or renter may reschedule without penalty. • Refunds are not provided for inclement weather Merchandise Merchandise may be returned for exchange or refund if it has not been worn, laundered or used, or if it is obviously defective. Returns made the same day as the sale are voided and a refund issued. ISSUING REFUNDS Refund/cancellation request forms are available at the DCRC Welcome Desk for all classes, camps and facility reservations and merchandise. Filling out a refund request form does not guarantee a refund. Participants assume risk and responsibility for changes in personal schedule or health. In rare circumstances, exceptions may be made by DCRC administrators. An exception is granted if a participant has been advised by a healthcare provider or a Federal, State, or local order to self-quarantine or isolate due to concerns related to COVID-19, or the participant is caring for an individual who is subject to Federal, State, or local order to self-quarantine or isolate due to concerns related to COVID-19. A copy of this order or Physician’s note must accompany the refund request. A full refund is made if the DCRC cancels an activity or rental. In general, please allow 2-4 weeks for processing refunds. Refunds are provided back to the customer’s original form of payment; cash or check payments are refunded in the form of checks and are mailed from the City’s Department of Finance. The City of Dublin reserves the right to change or modify any portion of this policy at its discretion including, but not limited to, the increase of its administrative fee. RESIDENT, SCHOOL DISTRICT AND NON-RESIDENT FEES Dublin City Council recognizes that the facilities and programs offered by Recreation Services should provide beneficial pricing and priority to the residents of the City. City Council’s current financial policy is to keep fees for residents participating in recreation classes and other recreational amenities at a moderate level. These financial policies have been implemented to benefit residents and to encourage a healthy community. School District Residents and Non-Residents do not receive the tax-subsidized pricing received by the residents of the City of Dublin. Fees for recreation center annual passes, seasonal passes and program registrations are determined by where people live. You are considered a City Resident if you reside within the City of Dublin corporate limits. School District Residents reside in the Dublin School District, but not within the City of Dublin corporate limits. Anyone not fitting into one of these two categories is considered a Non-Resident. Your mailing address or school district is not always an accurate indication of your City of Dublin residency status. You may research your residency status on the State of Ohio’s website at http://tax.ohio.gov/divisions/employer_withholding/index.stm
REFUND POLICY GUIDELINES Memberships and Passes Annual memberships and passes-includes corporate and senior, college student passes, daily passes, Wee Folk/Youth Lounge and Dublin Community Pool. • Membership termination agreement forms are available at the DCRC Welcome Desk. Approved refunds are prorated based on the number of months for which the annual membership was issued, less a $15 administrative fee. No partial-month refunds are processed. • Refunds are not provided for daily guest fees at the DCRC or Dublin Community Pools. • Refunds are not provided for Wee Folk/Youth Lounge passes. • Refunds are not provided for six-month memberships or college student passes. • Refunds are not provided for memberships at the Dublin Community Pools after the first day of operation each season. Land and Water Group Fitness Passes • Group fitness passes expire 4 years after the date of purchase and are generally non-refundable. Upon written request, participants may transfer the balance of pass uses to spouses, children or others. Requests must be directed to the Fitness Supervisor for approval. • Refunds are not provided for Fitness Testing. Recreation classes and camps (except summer camps) A cancellation request form must be submitted to the Welcome Desk of the DCRC at least 7 business days prior to the first day of class, for a refund of fees paid less a $15 administrative fee. No refunds are processed after this time. Summer Camps - Please refer to the Camp Parent Handbook and/or your registration receipt for camp refund policies. Participants assume risk and responsibility for changes in personal schedules or health. A full refund is issued if the Division of Recreation Services cancels an activity or rental. Swim Lessons & Aquatics Programs Aquatics programs follow the general refund policy with the exception of the following: • Swim Lessons: Refunds will not be granted once the session is in progress. Exceptions may be given for medical reasons with a physician’s note or approval from the Aquatics Supervisor. Full refunds are granted, minus a $15 administrative fee, if requests are made prior to the start of the first class. • LG, LGI, WSI Courses: Failure to pass the prerequisite tests and/or attend all class sessions results in forfeiture of class fees or a one- time transfer to a future City aquatics course. Once a participant passes the prerequisite test, no refunds or transfers are given. Facility Rentals Community Hall & Abbey Theater Upon cancellation of a reservation more than 60 days from the event date, the City will refund the rental fees collected, less a $15 administrative fee. Upon cancellation of a reservation less than 60 days before the event date, the City will refund the rental fees collected, less $200.
under “The Finder.” CR = City Resident NR = Non-Resident
SDR = School District Resident
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Healthy Winter/Spring 2024
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