DIRECTOR OF TECHNICAL SERVICES
Candidate Brochure
1
CONTENTS PAGE
DEAR CANDIDATE,
Thank you for your interest in this prestigious opportunity. Founded over 100 years ago as a department store,The Whiteley is a redevelopment of an iconic London landmark to reimagine new life from this architectural gem.This will include 139 luxury private residences, and will host the five-star, 110 room, Six Senses London, an unrivalled wellbeing and sustainability brand which will provide a spa and wellness club, with top of the range amenities including a restaurant, treatment rooms, pool, and co-working spaces. In collaboration between award-winning architects Foster + Partner and development manager Finchatton,The Whiteley is a meticulous celebration of the former building’s art deco grandeur, which has been carefully and thoughtfully restored. A masterclass in place re-making, 20 new shops, cafés, restaurants, a cinema and gym complete the overall redevelopment and transformation of the former department store and the wider Queensway area. Residents can enjoy amenities and experiences such as co working areas, residents’ library, childcare facilities, sports halls, all-day dining restaurant and access to the Six Senses spa and gym. The Director of Technical Services will be primarily responsible for identifying and delivering commercially and operationally realistic, best practice, technical and operational solutions to site specific issues. A strategic role, the Director ofTechnical Services will be responsible for procuring best-in- class and best value for money when it comes to service partners and contractors and will ensure high site standards are achieved and maintained at all times. The successful candidate will have overarching technical responsibility for the procurement and mobilisation of new contracts, ensuring everything is up and running smoothly before practical completion and beyond. And ensure full compliance with all statutory requirements, codes of practice and health & safety requirements. The client, occupiers and customers will always remain as the focus – ensuring that excellent quality and value is provided.
Introduction The Whiteley –The Estate • History • Architecture • The Residences
3 4
• The Retail / Destinations
The Role About Savills Property Management Application Process
14 18 20
Please read on to find out more about this exciting new opportunity
3
2
The Whiteley – The Estate HISTORY The dramatic history ofThe Whiteley is one of indefatigable ambition. Conceived by its namesake William Whiteley some 130 years ago as London’s first department store, the once global emporium of the senses has long-served as testament to the British entrepreneurial spirit.
1867 THE UNIVERSAL PROVIDER The Whiteleys customer base had grown steadily since its inception, and by 1867 occupied a row of shops along Westbourne Grove, comprising 17 separate departments. William Whiteley boldly claimed he could provide anything from a pin to an elephant (a claim that was put to the test by a doubting clergyman, who on 4pm on the day of his order received a very large delivery at his stables).
1927 MR SELFRIDGE
1851 THE VISIONARY
1896 ROYAL WARRANT
The store was extended between 1925 and 1927 to incorporate the iconic frontage that stands today. American businessman Harry Gordon Selfridge, who had become known for founding rival Selfridges
A youngYorkshire man, 20 years of age, visited The Great Exhibition in Hyde Park and was inspired to create the most lavish department store the world had ever seen. He returned to London 4 years later with just £10 in his pocket, determined to make hisvision a reality.
Whiteleys earned an unsolicited Royal Warrant from Queen Victoria – an unprecedented achievement.The store would later earn another Royal Warrant from King George V.
at 400 Oxford Street in 1909, purchased the store in 1927.
1872 AN IMMENSE SYMPOSIUM
1911 THE MOST BEAUTIFUL STORE IN THE UK Whiteleys was rebuilt after the fire, but after some years and the passing of William Whiteley, a decision was made by the board to move to a new purpose-built store on Queensway, then called ‘Queens Road’.The store was designed by architects John Belcher RA and J J Joass. When the Lord Mayor of London opened the new store on 2 November 1911 in the presence of thousands, it was claimed to be ‘the largest shop in the world’, ‘the most beautiful store in the United Kingdom’, and ‘perfect in every detail of Architecture, Equipment, and Service’’
1863 THE BIRTH OF WHITELEYS Whiteleys began its existence in the form of a small drapery shop, which was situated at 31 Westbourne Grove.
By 1868, the store had expanded to offer dressmaking, and its first ventures outside drapery followed shortly after, with the addition of a house agency and refreshment room in 1872.The store would soon be described as “an immense symposium of the arts and industries of the nation and of the world”.
5
4
2023 THE WHITELEY: A NEW ERA
A new global hub for one of the world’s oldest cities; one that seeks to finally realise the grand plan of its visionary founder, William Whiteley, while introducing a new design for life, defined by the principles of modern luxury.
2013 MEYER BERGMAN
2024
In September 2013, the store was purchased by Meyer Bergman.
1961 UNITED DRAPERY STORES
2018 CONSTRUCTION
United Drapery Stores, a British retail group that dominated the British high street from the 1950s to the 1980s, purchased Whiteleys in 1961 for £1,750,000.
Whiteleys closed in December 2018 to begin its redevelopment, in parallel with Meyer Bergman’s regeneration of Queensway Parade, which faces the Whiteleys building.
7
6
ARCHITECTURE
THE WHITELEY HAS BEEN CONCEIVED AS AN INDUSTRY- LEADING EXEMPLAR OF SUSTAINABLE AND ETHICAL PROCESSES–FROM TIMBER, TO STONE, GLASS AND MARBLE. ONLY THE VERY BEST MAKES THE GRADE.
Foster + Partners, led by Pritzker Prize winner Lord Foster, are a British architectural institution with an unmatched reputation for excellence and inspired sustainable design solutions for award-winning projects across the globe.The Whiteley is a passion project for the legendary firm, as it is a development that will redefine modern living, providing a new design benchmark not only for the capital, but also the world. One of London’s finest cultural landmarks has been re-imagined creating an emporium of the senses in the heart of west London. CALMNESS, LIGHT AND SPACE, WHERE THE NEW AND OLD ARE CAREFULLY INTERWOVEN.” PATRICK CAMPBELL FOSTER + PARTNERS “THE ARCHITECTURE CREATES A WONDERFUL QUALITY OF The masterplan forThe Whiteley is defined by the meticulous restoration of its 100-year old façade.This provides a grand canvas for a wealth of individual apartments–all of which are aesthetically connected by exquisite detailing and natural light. Foster and Partners are overseeing the development of bothThe Whiteley and the Queensway Parade opposite, sharing the story of an uncompromising mission to place this London landmark in its rightful place on the global stage.
Finchatton, specialising in bespoke turn- key homes, have overseen the interior design of the apartments and amenities. Crafted throughout from impeccably sourced materials to the most exacting standards, the historic building is fused with modern design.
9
8
The Residences
At the heart of the Whiteley community will be a plethora of high-end Retail and Leisure facilities, including the UK’s first Six Senses hotel and spa, a brand renowned for its dedication to wellness and sustainability, that will provide the 139 unique residences with exclusive spaces, services and experiences.
INSPIRED BY THE METICULOUS RESTORATION OF THE ORIGINAL FAÇADE, ALL RESIDENCES AT THE WHITELEY ARE FLOODED WITH NATURAL LIGHT, AND DESIGNED WITH THE SOPHISTICATED
ELEGANCE AND OUTSTANDING CRAFTSMANSHIP FOR WHICH FINCHATTON ARE RENOWNED.
Each residence embraces grand proportions and volumes unseen before in London. From one-bedroom apartments to duplexes and vast palatial penthouses, each provides one of the most exciting opportunities for modern living in the city.
11
10
The retail / destinations The Whiteley is going to re-imagine not only the Grade II listed building that was once Britain’s first ever department store, but also Queensway Parade opposite, as a £3bn vision for the future of the street is underway.The plans include Parisian- style street pavilions, significant greening, public realm improvements, a new retail strategy, a series of landmark developments and a new public entrance to Hyde Park.The changes will enable the creation of a new district for living, shopping, dining and leisure.
Retail Vision
• Curated high street and courtyard. • All day vibrant destination. • Aspirational, independent, local mix. • ServesThe Whiteley residents and the Bayswater area. • Accessibly exclusive.
13
12
The Role The Director ofTechnical Services will be primarily responsible for identifying and delivering commercially and operationally realistic, best practice, technical and operational solutions to site specific issues. A strategic role, the Director ofTechnical Services will be responsible for procuring best-in-class and best value for money when it comes to service partners and contractors and will ensure high site standards are achieved and maintained at all times. The successful candidate will have overarching technical responsibility for the procurement and mobilisation of new contracts, ensuring everything is up and running smoothly before practical completion and beyond. And ensure full compliance with all statutory requirements, codes of practice and health & safety requirements. The client, occupiers and customers will always remain as the focus – ensuring that excellent quality and value is provided.
requirements. • Complete technical and engineering site sur- veys and audits.
• Ensure compliance at all times with opera- tional standards. • Maintenance of the online e-permit system and reviewing of RAMS for Estate works. • Keep the online system up to date and en- suring all outstanding actions are completed within the requires timescales. • Manage the associated M&E tasks from the company risk register, ensure quotes ob- tained and works are agreed before com- mencing.
Technical/Quality Assurance
• Define the PPM regime for the plant across The Whiteley. • Maintain accurate records of technical in- stallations and maintenance activities at all times. • Establish, implement, document and main- tain site specific operating procedures and systems which are tailored to the clients’ and occupiers’ needs. • Implementation, management and devel- opment of the E-Log planned maintenance system, ensuring information, plant history, drawings and technical information is accu- rate and up to date. • Develop and maintain the base building as- set register. • Review and develop site-specific mainte- nance tasks. • Ensure drawing and O&Ms are updated to re- flect any changes carried out to the installed systems. • Develop, implement and maintain site-spe- cific plant replacement. • Create technical specifications to ensure long life management of assets, best value for money, adequate scope of maintenance in terms of frequencies, tasks, PPM and re- pairs. • Ensure that the Operational Reporting Sys- tem is up to date and accurate at all times. • To ensure new units and areas of public realm are handed over in accordance with our guidelines and that all manuals are in place as soon as is reasonably practicable. • Adhere to all quality assurance require- ments.
Key Responsibilities
• Provide overseeing technical support for res- idential amenities, including attendance at meetings. • Ensure appropriate, clear communication lines are established and maintained. • Provide technical support to the operational team and work closely across all teams (in- cluding Asset Management, FM, H&S, Prop- erty Management) and client teams to de- liver excellent service surpassing customer expectation. • Manage all asset lists within the Estate, en- suring any new assets introduced are ade- quately maintained and understand all the warranties and guarantees in place as well as all servicing and optimal maintenance re- quirements. • Provide reactive techncial support for retail- ers at The Whiteley. • Form part of the Duty Manager roster for out of hours escalations.
• To work alongside specialist departments in identifying & delivering commercially & oper- ationally realistic, best practice, technical & operational solutions to site specific issues. Areas covered may include accuracy & reli- ability, statutory compliance, risk manage- ment, resource & capital management. • To design, deliver, implement, maintain & evaluate, site improvement strategies to achieve optimum efficiency. • Work across Savills’ departments & with ex- ternal providers to deliver policies, projects & initiatives, ensuring compliance with compa- ny & legislative requirements. • Ensure that high site standards are achieved and maintained at all times • Ensure financial targets are met, including profitability, growth, cash flow and invoicing. • Control budgets and service delivery across The Whiteley, establishing ‘value for money’ strategies for delivering technical services. • Preparation and Management of engineering service charge budgets, to include procure- ment as per Savills’ policies • Create and maintain effective working rela- tionships with staff, occupiers, service pro- viders and contractors and provide technical support to these cohorts. • Lead technical services meetings and pro- vide technical input into the planning and acceptance of new projects fit outs, and re- furbishments.
Staff
• As a senior member of the Management team, manage and liaise with all manage- ment, technical and administration staff on strategic and operational/service delivery issues. • Ensure the services of specialist contractors are effectively specified, correctly procured and value for money continually assured. • Manage service providers and monitor per- formance against SLAs and KPIs. • Make clear decisions and direct contractors for all reactive works. • Support the Development team to monitor construction processes when processes im- pact an area under the remit of the Estate Management Team. • Manage and motivate staff to meet personal and collective goals and performance expec- tations. The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation.
Safety & Security
• Source and procure national and local con- tracts to ensureThe Whiteley is covered with all our statutory and legislative commit- ments. • Ensure compliance with all client and com- pany procedures and policies, including op- erational, health and safety, COSHH and en- vironmental matters. • Ensure compliance with all statutory require- ments, codes of practice, health and safety
15
14
Person Specification
Founded in the UK in 1855, Savills is one of the world's leading property agents. Their experience and expertise spans the globe, with more than 600 offices across the Americas, Europe, Asia Pacific, Africa and the Middle East. Savills provide high quality property management services across the board; from helping with everyday maintenance issues to working on marketing strategies, their team covers all the bases when it comes to managing commercial property, including retail, office and business space, leisure and industrial. Savills Property Management
Essential
• Educated to degree level (or equivalent) in related technical or business subject.
• Working knowledge and experience of the mechanical and electrical services industry and key factors affecting it.
• Proven experience in the management of maintenance contracts and supervision of contractors.
• Ability to work effectively with staff, occupiers, service providers and contractors.
• Excellent managerial and inter-personal skills with a proven track record in managing change.
• Good strategic vision and a strong commitment to customer service.
• Extensive knowledge of operating Microsoft Office applications.
• Successful people management experience, including technical & personnel development & change management.
• Extensive experience of managing services to an agreed budget.
• Self-motivated, able to work on own initiative.
Their vision is simple – to be the best forward- thinking provider of property management services in all markets, giving clients and end users the highest level of service at all times. Savills offer property management expertise across all areas of real estate, at every stage of the development life cycle. Adding value to assets is their primary focus, along with providing real insight and forward-thinking advice from their flexible team of global experts. Savills’ customer-first approach combined with an in-depth knowledge of property and a global presence enables us to deliver best-in-class property management services to clients, and to offer an enhanced experience for occupiers and visitors alike.
• Good understanding of property management.
• Excellent communications skills, both orally and in writing.
• A comprehensive knowledge and understanding of legislative health & safety requirements.
• Excellent time management skills with ability to respond to client/contract deadlines.
• Full UK Driving License.
Desirable
• IOSH/NEBOSH qualified or working towards.
• Experience of direct liaison with Police, Fire and Government Enforcement office.
17
16
Application Process
For a confidential discussion to find out more about this opportunity, please contact the Savills’ appointed recruitment partners Matthew Evans or Emilia Fasano atThe Management Recruitment Group. Applications should consist of a CV and covering statement outlining key matching experience for applying for the post. Applications should be sent to;
matthew.evans@mrgpeople.co.uk or emilia.fasano@mrgpeople.co.uk.
18
Page 1 Page 2-3 Page 4-5 Page 6-7 Page 8-9 Page 10-11 Page 12-13 Page 14-15 Page 16-17 Page 18Made with FlippingBook. PDF to flipbook with ease