Important Information | 5 |
Explanation of Terms | 6 |
The Schedule | 6 |
Special Plan Provisions | 7 |
Services Available in Conjunction With Your Medical Plan | 7 |
Case Management | 7 |
Additional Programs | 7 |
Incentives to Participating Providers | 8 |
Care Management and Care Coordination Services | 8 |
Important Notices | 8 |
Important Information Rebates and Other Payments | 8 |
Coupons, Incentives and Other Communications | 8 |
Discrimination is Against the Law | 9 |
Proficiency of Language Assistance Services | 9 |
Japanese – | 10 |
Federal CAA - Consolidated Appropriations Act and TIC | 10 |
- Transparency in Coverage Notice | 10 |
Federal CAA - Consolidated Appropriations Act Continuity of Care | 10 |
Appeals | 11 |
Provider Directories and Provider Networks | 11 |
Direct Access to Obstetricians and Gynecologists | 11 |
Selection of a Primary Care Provider | 11 |
Your Rights and Protections Against Surprise Medical Bills | 11 |
What is “balance billing” (sometimes called “surprise billing”)? | 11 |
You are protected from balance billing for: | 11 |
You are never required to give up your protections from balance billing. You also are not required to get out-of- network care. You can choose a provider or facility in your plan’s network. | 12 |
When balance billing is not allowed, you have these protections: | 12 |
Mental Health Parity and Addiction Equity Act of 2008 (MHPAEA) - Non-Quantitative Treatment Limitations (NQTLs) | 12 |
How To File Your Claim | 12 |
CLAIM REMINDERS | 13 |
Timely Filing of Out-of-Network Claims | 13 |
Eligibility - Effective Date | 13 |
Employee Insurance | 13 |
Eligibility for Employee Insurance | 13 |
Eligibility for Dependent Insurance | 13 |
Waiting Period | 13 |
Classes of Eligible Employees | 13 |
Effective Date of Employee Insurance | 13 |
Late Entrant - Employee | 13 |
Dependent Insurance | 13 |
Effective Date of Dependent Insurance | 14 |
Late Entrant – Dependent | 14 |
Exception for Newborns | 14 |
Dual Eligibility | 14 |
Important Information About Your Medical Plan | 14 |
Opportunity to Select a Primary Care Physician | 14 |
Changing Primary Care Physicians | 14 |
Direct Access For Mental Health and Substance Use Disorder Services | 14 |
Open Access Plus Medical Benefits | 35 |
Certification Requirements - Out-of-Network | 35 |
For You and Your Dependents | 35 |
Pre-Admission Certification/Continued Stay Review for Hospital Confinement | 35 |
Outpatient Certification Requirements – Out-of-Network | 35 |
Outpatient Diagnostic Testing and Outpatient Procedures | 35 |
Prior Authorization/Pre-Authorized | 35 |
Covered Expenses | 36 |
Covered Expenses | 36 |
Virtual Care | 37 |
Dedicated Virtual Providers | 37 |
Virtual Physician Services | 37 |
Convenience Care Clinic | 37 |
Genetic Counseling | 37 |
Nutritional Counseling | 37 |
Enteral Nutrition | 37 |
Internal Prosthetic/Medical Appliances | 37 |
Obesity Treatment | 37 |
Condition-Specific Care | 38 |
Condition-Specific Care Travel Services | 38 |
Home Health Care Services | 38 |
Hospice Care Services | 39 |
Mental Health and Substance Use Disorder Services | 39 |
Inpatient Mental Health Services (including Mental Health Acute Inpatient Services and Mental Health Residential Treatment Services) | 40 |
Outpatient Mental Health Services (including Mental Health Partial Hospitalization and Mental Health Intensive Outpatient Services) | 40 |
Inpatient Substance Use Disorder Services (including Acute Inpatient Detoxification, Substance Use Disorder Inpatient Rehabilitation, Substance Use Disorder Residential Treatment Services) | 40 |
Durable Medical Equipment | 41 |
Car/Van Modifications. | 41 |
External Prosthetic Appliances and Devices | 41 |
Prostheses/Prosthetic Appliances and Devices | 42 |
Orthoses and Orthotic Devices | 42 |
Braces | 42 |
Splints | 42 |
Fertility Services | 42 |
Outpatient Therapy Services | 43 |
Cognitive Therapy, Occupational Therapy, Osteopathic Manipulation, Physical Therapy, Pulmonary Rehabilitation, Speech Therapy | 43 |
Cardiac Rehabilitation | 43 |
Chiropractic Care Services | 43 |
Breast Reconstruction and Breast Prostheses | 44 |
Reconstructive Surgery | 44 |
Transplant Services and Related Specialty Care | 44 |
Transplant and Related Specialty Care Travel Services | 45 |
Advanced Cellular Therapy | 45 |
Advanced Cellular Therapy Travel Services | 45 |
Medical Pharmaceuticals | 46 |
Gene Therapy | 47 |
Gene Therapy Travel Services | 47 |
Clinical Trials | 47 |
Prescription Drug Benefits | 52 |
Covered Expenses | 52 |
Prescription Drug List Management | 52 |
Limitations | 52 |
Prior Authorization Requirements | 53 |
Step Therapy | 53 |
Supply Limits | 53 |
Specialty Prescription Drug Products | 53 |
Designated Pharmacies | 53 |
New Prescription Drug Products | 54 |
Your Payments | 54 |
Deductible | 54 |
Coinsurance | 54 |
Payments at Non-Network Pharmacies | 54 |
Exclusions | 54 |
Reimbursement/Filing a Claim | 55 |
Retail Pharmacy | 55 |
Exclusions, Expenses Not Covered and General Limitations | 56 |
Additional coverage limitations determined by plan or provider type are shown in The Schedule. Payment for the following is specifically excluded from this plan: | 56 |
Coordination of Benefits | 59 |
Coverage under this Plan plus another Plan will not guarantee 100% reimbursement. | 59 |
Definitions | 59 |
Plan | 59 |
Closed Panel Plan | 59 |
Primary Plan | 59 |
Secondary Plan | 59 |
Reasonable Cash Value | 59 |
Order of Benefit Determination Rules | 59 |
Effect on the Benefits of This Plan | 60 |
Recovery of Excess Benefits | 60 |
Right to Receive and Release Information | 60 |
Expenses For Which A Third Party May Be Responsible | 61 |
Subrogation/Right of Reimbursement | 61 |
Lien of the Plan | 61 |
Additional Terms | 61 |
Payment of Benefits | 62 |
Assignment and Payment of Benefits | 62 |
Recovery of Overpayment | 62 |
Calculation of Covered Expenses | 62 |
Termination of Insurance | 63 |
Employees | 63 |
Temporary Layoff or Leave of Absence | 63 |
Injury or Sickness | 63 |
Dependents | 63 |
Rescissions | 63 |
Federal Requirements | 63 |
Notice of Provider Directory/Networks | 63 |
Notice Regarding Provider Directories and Provider Networks | 63 |
Notice Regarding Pharmacy Directories and Pharmacy Networks | 63 |
Qualified Medical Child Support Order (QMCSO) | 63 |
Eligibility for Coverage Under a QMCSO | 63 |
Qualified Medical Child Support Order Defined | 64 |
Payment of Benefits | 64 |
Special Enrollment Rights Under the Health Insurance Portability & Accountability Act (HIPAA) | 64 |
A. Coverage elections | 65 |
B. Change of status | 65 |
C. Court order | 66 |
D. Medicare or Medicaid eligibility/entitlement | 66 |
E. Change in cost of coverage | 66 |
F. Changes in coverage of spouse or Dependent under another employer’s plan | 66 |
Eligibility for Coverage for Adopted Children | 66 |
Coverage for Maternity Hospital Stay | 66 |
Women’s Health and Cancer Rights Act (WHCRA) | 66 |
Group Plan Coverage Instead of Medicaid | 67 |
Requirements of Family and Medical Leave Act of 1993 (as amended) (FMLA) | 67 |
Continuation of Health Insurance During Leave | 67 |
Reinstatement of Canceled Insurance Following Leave | 67 |
Uniformed Services Employment and Re- Employment Rights Act of 1994 (USERRA) | 67 |
Continuation of Coverage | 67 |
Reinstatement of Benefits (applicable to all coverages) | 67 |
Appointment of Authorized Representative | 67 |
Medical - When You Have a Complaint or an Appeal | 68 |
Start With Customer Service | 68 |
Internal Appeals Procedure | 68 |
External Review Procedure | 69 |
Notice of Benefit Determination on Appeal | 69 |
Relevant Information | 69 |
Legal Action | 69 |
COBRA Continuation Rights Under Federal Law | 70 |
For You and Your Dependents | 70 |
What is COBRA Continuation Coverage? | 70 |
When is COBRA Continuation Available? | 70 |
Who is Entitled to COBRA Continuation? | 70 |
Secondary Qualifying Events | 70 |
Disability Extension | 70 |
Medicare Extension for Your Dependents | 71 |
Termination of COBRA Continuation | 71 |
Moving Out of Employer’s Service Area or Elimination of a Service Area | 71 |
Employer’s Notification Requirements | 71 |
How to Elect COBRA Continuation Coverage | 71 |
How Much Does COBRA Continuation Coverage Cost? | 72 |
When and How to Pay COBRA Premiums | 72 |
You Must Give Notice of Certain Qualifying Events | 72 |
Newly Acquired Dependents | 72 |
COBRA Continuation for Retirees Following Employer’s Bankruptcy | 72 |
Interaction With Other Continuation Benefits | 73 |
ERISA Required Information | 73 |
Plan Trustees | 73 |
Plan Type | 73 |
Collective Bargaining Agreements | 73 |
Discretionary Authority | 73 |
Plan Modification, Amendment and Termination | 73 |
Statement of Rights | 74 |
Receive Information About Your Plan and Benefits | 74 |
Continue Group Health Plan Coverage | 74 |
Prudent Actions by Plan Fiduciaries | 74 |
Enforce Your Rights | 74 |
Assistance with Your Questions | 75 |
Definitions | 75 |
Active Service | 75 |
Ambulance | 75 |
Ancillary Charge | 75 |
Biologic | 75 |
Biosimilar | 75 |
Brand Drug | 76 |
Business Decision Team | 76 |
Charges | 76 |
Chiropractic Care | 76 |
Convenience Care Clinics | 76 |
Custodial Services | 76 |
Dependent | 76 |
Designated Pharmacy | 77 |
Emergency Medical Condition | 77 |
Emergency Services | 77 |
Employee | 77 |
Employer | 78 |
Essential Health Benefits | 78 |
Expense Incurred | 78 |
Free-Standing Surgical Facility | 78 |
Generic Drug | 78 |
Hospice Care Program | 78 |
Hospice Care Services | 78 |
Hospice Facility | 79 |
Hospital | 79 |
Hospital Confinement or Confined in a Hospital | 79 |
Injury | 79 |
Maintenance Drug Product | 79 |
Maintenance Treatment | 79 |
Maximum Reimbursable Charge – Medical | 79 |
Medicaid | 80 |
Medical Pharmaceutical | 80 |
Medically Necessary/Medical Necessity | 80 |
Medicare | 81 |
Necessary Services and Supplies | 81 |
Network Pharmacy | 81 |
New Prescription Drug Product | 81 |
Nurse | 81 |
Other Health Care Facility | 81 |
Other Health Professional | 81 |
Participating Provider | 82 |
Patient Protection and Affordable Care Act of 2010 (“PPACA”) | 82 |
Pharmacy | 82 |
Pharmacy & Therapeutics (P&T) Committee | 82 |
Physician | 82 |
Prescription Drug Charge | 82 |
Prescription Drug List | 82 |
Prescription Drug Product | 83 |
Prescription Order or Refill | 83 |
PPACA Preventive Medication | 83 |
Preventive Treatment | 83 |
Primary Care Physician | 83 |
Psychologist | 83 |
Review Organization | 84 |
Room and Board | 84 |
Sickness – For Medical Insurance | 84 |
Skilled Nursing Facility | 84 |
Specialist | 84 |
Specialty Prescription Drug Product | 84 |
Stabilize | 84 |
Terminal Illness | 85 |
Usual and Customary (U&C) Charge | 85 |
Therapeutic Alternative | 85 |
Therapeutic Equivalent | 85 |
Urgent Care | 85 |
What You Should Know About Cigna Choice Fund® – Health Savings Account | 87 |
Cigna Choice Fund is designed to give you: | 87 |
The Basics Who is eligible? | 87 |
How does it work? | 87 |
2. You choose how to pay for qualified health care expenses: | 87 |
Which services are covered by my Cigna Choice Fund Health Savings Account? | 88 |
Which services are covered by my Cigna medical plan, and which will I have to pay out of my own pocket? | 88 |
Tools and Resources at Your Fingertips | 88 |
If you’re not sure where to begin, you have access to health advocates. | 88 |
Wherever you go in the U.S., you take the Cigna 24-Hour Health Information Line with you. | 88 |
www.myCigna.com | 88 |
Compare costs | 88 |
Find out more about your local hospitals | 88 |
Get the facts about your medication, cost, treatment options and side effects | 88 |
Take control of your health | 89 |
Explore topics on medicine, health and wellness | 89 |
Keep track of your personal health information | 89 |
Chart progress of important health indicators | 89 |
Getting the Most from Your HSA | 89 |
If you need hospital care, there are several tools to help you make informed decisions about quality and cost. | 89 |
A little knowledge goes a long way. | 89 |
Made with FlippingBook Annual report