Frequently Asked Questions
No! Your estimate is an online shopping cart. You can add and remove items from the estimate with a few clicks. Do I have to approve all of the work on an estimate? How much does it cost to get an estimate? Estimates are free for our broker network. Otherwise, there is a $49 fee. How long is my estimate good for?
What repairs do you not cover? Currently, we do not complete foundation or roofing repairs – though we can help facilitate the process if you’re completing other repairs with us. How do you qualify your vendors and check their work? How long does it take to get an estimate? background check. Their work is double checked by our superintendents and field managers for quality. Our vendors have been thoroughly screened for skill and experience and have passed a
90 days
Can I still get an estimate if I am out of the service area? Yes. Out of service estimates are available for $49.
For broker partners, we offer next-day turnaround on estimates.
Can I get an estimate on the weekends? Broker partners can receive an estimate on weekends. Do I have to schedule a site visit to get an estimate? No. We can price most items on the inspection report remotely. Do you guarantee your work? Yes, Our work is backed by our one-year warranty. Do you price match? Yes. We will match and beat qualifying quotes from licensed and insured contractors. Can I have additional work done after closing? Yes! We can help with repairs anytime before, during, and after your purchase or sale.
When is payment due?
Do you accept payment by credit card? Is there a service charge? We accept credit cards and there are no service charges. How quickly can you get someone to complete the work? Typically, we can start work within just a few days. Is the agent responsible for scheduling the project? No, We have a dedicated team of Customer Support Managers who schedule and manage your project. When repairs are completed before closing, we waive the deposit (on repairs under $10,000) and give sellers the option to pay at settlement from the closing funds.
partner.punchlistusa.com/hpw
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