Complaints procedure
If your complaint is not resolved – contact NZQA NZQA is a government organisation. If your educational provider has not resolved your complaint, and you still wish to have it resolved, then you can contact NZQA. They can provide an independent assessment of your complaint and will either investigate your concerns or advise you what you can do next. You can submit your complaint query on the NZQA website, or send an email to risk@nzqa.govt.nz If you need more information on the complaints process, visit www.nzqa.govt.nz or contact NZQA on 0800 697 296. If it is a financial or contractual dispute – contact iStudent Complaints You can contact iStudent Complaints. iStudent Complaints is available to help you resolve financial or contractual disputes with your education provider. There is no cost to you for this service. iStudent Complaints is an independent service with experience in helping people to resolve disputes. You can contact iStudent Complaints via their website www.studycomplaints.org.nz or on 0800 00 66 75.
You have several options if you think College has failed to follow the Code of Practice for the Pastoral Care of International Students. Internal procedures Step 1 – Contact your caregiver, a family member, or friend. You can bring a person to any meeting to support you. Step 2 – Contact the boarding Housemaster if it is a boarding matter. – Contact your teacher, or Deputy Principal – Teaching & Learning, if it is a problem with the curriculum (academic programme). – Contact the Cheif Financial Officer, if it is a financial matter. Step 3 – If you are still not satisfied, present your complaint to our International Student Manager. Step 4 – If the complaint is not dealt with to your satisfaction, prepare a complaint in writing and ask Executive Principal Joe Eccleton to consider it. The Christ’s College Complaints Policy can be found on the Health & Wellbeing page of the College website.
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