Complaints procedure
If your complaint is not resolved, contact NZQA If you are not satisfied by the outcome of our complaints process you may notify the New Zealand Qualifications Authority (NZQA). Please refer to the NZQA website www.nzqa. govt.nz under About Us – Contact Us for more information on its role. You may also be able to take your complaint to Study Complaints – a dispute resolution provider specialising in supporting international student in resolving disputes with their schools. It can be contacted via its website www.studycomplaints. org.nz or on 0800 00 66 75.
You have several options if you think College has failed to follow the Code of Practice for the Pastoral Care of International Students. Internal procedures Step 1 – Contact your caregiver, a family member, or friend. You can bring a person to any meeting to support you. Step 2 – Contact the boarding Housemaster if it is a boarding matter. – Contact your teacher, or Deputy Headmaster – Teaching & Learning, if it is a problem with the curriculum (academic programme). – Contact the Chief Financial Officer, if it is a financial matter. Step 3 – If you are still not satisfied, present your complaint to our International Student Manager. Step 4 – If the complaint is not dealt with to your satisfaction, prepare a complaint in writing and ask Headmaster Joe Eccleton to consider it. The Christ’s College Complaints Policy can be found on the Health & Wellbeing page of the College website.
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