The role is complex in being required to undertake and manage activities that demand a specialised knowledge and experience of cross-sector property, the processes and procedures involved in its commercial professional practice. Key Responsibilities: Sales, Marketing & Brand Development (50%) • To act as the lead contact for retained sector and legal specialists during client lease negotiations, to manage all aspects of the tenant relationship; coordinate tenant lease documents, distributing contractual agreements for signature and maintaining appropriate records. • Resolving tenant disputes or complaints, when necessary • To set quality standards across the full range of services to be provided and ensure that they are adhered to • To have responsibility for ensuring that all aspects of commercial relationships are responsive and well managed, establishing and responding to systematic client and user feedback. • To ensure that the Operations Director is provided with clear, accurate and informative proposals and data in order to ensure effective decision making • To manage and keep up to date the websites for ThinkSpace and GradPad but develop a cohesive strategy for their onward development, content and management • To manage the development of appropriate methods and events to engage with and cultivate effective relationships with representatives from external companies • Instructing and overseeing content, production and distribution of all marketing and publicity materials for the operational property portfolio • Liaise closely with Imperial’s internal Communications team to manage the release of potentially sensitive information to media outlets and the College’s diverse community of stakeholders, including keyworkers • Responsibility for the management of operational properties’ contracts with third party providers of sales, marketing management services. • Liaising with nominated property agents to effectively optimise occupancy and efficiency for all properties and hold the agents to account for their performance • Keep up to date with new and appropriate legislation • Undertake and attend all relevant internal and external seminars and attend such courses and seminars to maintain sector understanding and CPD
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