In summary
You will have a realistic view of the likely transformation you can achieve through outsourcing, once you have assessed:
1. 2. 3.
Your strategic drivers for outsourcing
The scale and state of your strategic candidates, and
Your capacity and capability to deliver a transformational outsourcing programmes
ORGANISATIONS WHICH HAVE SUCCESSFULLY OUTSOURCED MANY ACTIVITIES ACROSS THEIR BUSINESS
All elements of Finance Service operation - including customer contact
Significant elements of customer contact operations
Customer Facing: Marketing; Sales; Customer Relationship Management
Around 25% of customer contact operations
Vertually all front and back office operations
Core value chain
Support Functions Administration; HR; Finance; IT; Facitilities; Sourcing; Procurement
All elements of customer contact for non-store sales (somefront office elements offshored to India and South Africa) operation quadruples in size at Christmas.
All elements of customer contact for web sales, including complaints
Co-ordination of field staff
All membership service operations
CONTACT:
: +44 (0) 7785 975987 : neil.finnie@projectone.com
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