1 6 Y O U R R O L E I N H E A L T H , S A F E T Y & S E C U R I T Y / 1 0 5
FIRE EMERGENCY PROCEDURES
If you discover an accident involving a guest, you will:
• Be empathetic and helpful, but will not make any statements regarding the relative severity or lack of severity of the injury. Once remedial action is taken, you will then complete an Accident Report. • Try to make the guest as comfortable as possible. • You can obtain first aid supplies for minor injuries from the pharmacy by contacting the immediate superior. In no circumstances must you treat a guest or other Hosts if you are not a qualified first aider as you could actually cause more damage. Also you will not give anyone pills of any kind e g aspirin as they may be allergic to them.
It is extremely important that you know the fire procedures so that you can act quickly and effectively in case of an emergency. The three variables that need to be present to cause a fire are heat, oxygen and fuel. The most effective way of fighting a fire is by cutting off the oxygen supply, thereby smothering the fire. Interestingly, the main culprits of death in a fire are not the fire itself, but the smoke and toxic gases that are generated. The fire safety measures that are built into the Resort include smoke detectors, which are activated by smoke Fire extinguishers, fire blankets and a movable fire pump. When smoke detectors are activated, they send an alarm throughout the building.
If the injury involves an assault:
If you discover smoke or suspect a fire, you will:
• You will call Loss Prevention In charge and or Human Resources Manager/Director.
• Find the fire. • If you are located in the area you will activate the fire alarm. • Inform At Your Service by calling extension “555” immediately and report the condition you see and provide your name and location and you shall alert the next nearest Hosts member. • If safely possible, you will restrict the fire by closing off the area. • You will not attempt to fight the fire alone unless you have the knowledge of handling the necessary extinguishing equipment.
If the injury involves a death:
• You will call security and the Risk and Security Manager or Human Resources Manager/Director. • The room should not be disturbed until the local appropriate government authorities’ authority has released the room back to the Resort.
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