1 7 C L A S S I F I C A T I ON O F B R E A C H E S O F C ON D U C T / 1 0 9
LEVEL OF DISCIPLINARY CODES
1.13 Fail to clock/record in/out when having meals at the host cafeteria (if applicable). 1.14 Others minor offences not specified above.
1. Minor Offences (In the valid period: 1st time: Verbal; 2nd time: 1st Written; 3rd time: 2nd Written; 4th time: Final)
1.1 Not following the stipulated work/shift hours like arriving late for work and/or leaving early fromwork without authorization for less than 3 times cumulatively and within a single payment period. 1.2 Enter or leave the hotel premises through entrances, for example the hotel lobby door, loading bay, receiving area, etc., other than the host entrance when reporting and/or finishing work/shift. 1.3 Loiter in the hotel premises and/or restricted areas. 1.4 Fail to follow the grooming and appearance standards (for example not wearing a name tag, unkempt uniform, unkempt hair, etc.) 1.5 Eat in areas/places in the hotel premises not designated for consumption of food and snacks, including chewing gum, arecanut, supari etc. 1.6 Use mobile or hotel phone for personal reasons during work/shift hours without the supervisor/manager's approval. 1.7 Fail to follow good and proper hygiene standards (for example spitting, littering, not washing hands, not wearing a face mask, etc.) 1.8 Perform overtime work without proper authorization 1.9 Violate hotel regulations and policy on utilization of elevator, work rules, use of locker room, host rooms, use of host cafeteria, use of hotel transportation, etc. 1.10 Fail to report a host’s misconduct and/or violation of company policies and standards (including manager and supervisor level). 1.11 Send unsolicited and nuisance emails and/or text messages to another host regardless if the emails and/or text messages are sent during or after work hours and the number of times emails and/or text messages are being sent. 1.12 Host wears hotel issued uniform outside of the hotel premises without the permission of the supervisor/manager.
2. Major Offences (In Valid Period: 1st time: 1st Written; 2nd time: 2nd Written; 3rd time: Final)
2.1 Not following the stipulated work/shift hours such as arriving late for work and/or leaving early from work without authorization for 3 or more times within a month from the first offence. 2.2 Fail to obey (i) company job allocation or instruction without proper reason; (ii) job transfer as arranged by the Company in accordance with the local law, employment contract or host handbook and/or (iii) carry out of his/her normal duties. 2.3 Misuse/abuse the resources and facilities provided by the Company to engage in personal activities during and/or outside of work hours. 2.4 Lose important company property, for example keys, seals/chops, invoices, records and/or checks, etc. 2.5 Refusal to cooperate when requested for inspection to show contents in the locker, package and/or bag. 2.6 Fail to report accidents involving host and/or guest or complete the report of injury immediately or within 24 hours of the accident, as required. 2.7 Fail to use company property including working tools, for example equipment or machinery, according to the regulations and standards and/or report breakages and damages to the supervisor/manager. 2.8 Provide false information or refusal to report traffic violation when using company vehicles. 2.9 Unauthorized presence at or use of guest events and/or around guest event areas, including guestroom, restaurants, bars, lounges and/or meeting rooms except for a valid reason.
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