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2.10 Keep complimentary items and/or consume food and beverages meant for the guest or left behind by the guest without seeking approval from the supervisor/manager. 2.11 Fraternize with guests during or after work hours and in the hotel premises. 2.12 Invite visitors, including friends and family members, into the hotel, hotel heart of the house and/or use hotel facilities without the supervisor/manager’s prior approval. 2.13 Absent from work, not reporting back for work after leave, or failure to inform with a valid reason on absence for work for less than 3 days without seeking approval from the manager or Human Resources. 2.14 Fail to comply with and complete company required compliance training timely (online/classroom), for example Anti-Global Corruption Training (FCPA), Information Security & Protection Training (ISPT), Sexual Harassment, etc. 2.15 Enter restricted areas inside the hotel premises for example DTS/AYS, monitoring center, boiler house, etc. without proper authorization. 2.16 Fail to comply with use of resting area/dormitory regulations, including but not limited to inappropriate behaviors, like (i) live in the dormitory without approval, (ii) change the dormitory bed/room, (iii) enter the dormitory of the opposite gender without permission, (iv) damage or removal of dormitory facilities, and/or disturb others sleep, etc. 2.17 Fail to supervise and/or provide guidance to the hosts on the job and in conducting the operations, as a supervisor/manager. 2.18 Non-compliance with the company’s policy regarding Social Media Rules of Conduct and Guidelines for hosts through inappropriate use of local social media channels like WeChat, WhatsApp, Viber, Telegram, WEIBO, SINA, etc. 2.19 Engage in activities unrelated to work during work/shift hours, including and not limiting to, for example gossiping, reading newspapers/ magazines, listening to music, playing computer games, online shopping, surfing non- work related and/or pornographic websites, etc.
2.20 Vandalize or cause willful damage to hotel property and/or premises, for example lockers, locker room, accommodation, toilets, dormitory, utensils, host cafeteria, clock machine, uniforms, washing machines/dryers, etc. 2.21 Fail to comply with the required hotel application and procedures for annual leave, sick leave, maternity leave, compassionate leave, paternity leave, paid personal leave, and/or any other paid time off and/or no pay leave. 2.22 Fail to deliver expected assignment/work standards as required in the Job Description, brand standards, guest service standards, host handbook, employment contract, local SOP, etc., after repeated efforts on coaching and/ or training given to improve. 2.23 Smoking in designated non-smoking areas and/or violating the company's non-smoking regulations. 2.24 Possession of Duplicate hotel keys (office, guest rooms, vehicles, safe, stores, cabinets, etc.) without reporting and approval from the supervisor/ manager. 2.25 Fail to clock/record in/out according to Company regulations. Clock in and out for time actually not worked. 2.26 Leaving the workstation during work hours without approval and/or change shift duty with another host without the required authorization. Leaving the hotel premises during work hours without seeking approval from the supervisor/manager. 2.27 Cause any kind of disruption to the tranquility of the hotel and/or negatively impact the guest’s experience 2.28 Fail to provide a medical certificate when requested or required to do so for the unauthorized absence. 2.29 Having knowledge of an error and/or discrepancy in the pay check resulting in more money but fail to disclose or inform Human Resources or the supervisor/manager timely. 2.30 Other major offences not specified on above.
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