1 7 C L A S S I F I C A T I ON O F B R E A C H E S O F C ON D U C T / 1 1 1
3. Serious Offences (In Valid Period: 1st time: 2nd Written, 2nd time: Final)
manipulate/compromise for personal benefits and gain. 3.9 Fail to provide accurate information, withholding information, and/or not cooperating during an investigation interview. Found to have breached the non-retaliation and/or confidentiality policy having been informed at the start and end of the investigation interview. 3.10 Using profane, disrespectful, abusive, and/or rude language/behavior towards a guest, supervisor, and manager or to another host. 3.11 Fabricate and/or spread rumors to maliciously hurt or slander any host (including manager and supervisor). 3.12 Keep or hide any items belonging to hotel guest, host and/or the hotel and not reporting it for any valid reasons and before investigation commenced. 3.13 Supposed to be working but found sleeping/napping on the job. 3.14 Fail or refuse to adhere to hotel’s health and safety regulations/requirements, hygiene standard in preparation of food and beverages and/or maintenance of the kitchen and cooking utensil causing the hotel to fail the government inspection and subject to imposition of penalty and/or suffer claim for damages against Marriott from the guest/host. 3.15 Failure to report a familial relationship with existing host in the company and without indicating in the Job Application Form/resume, or recommend relatives to work regardless in a permanent, casual or part-time position informing the supervisor/manager and seeking prior approval from Human Resources. 3.16 Failure to inform supervisor/manager and Human Resources when in a personal relationship with a colleague in a direct manager/subordinate reporting line or in another department, regardless if there is a conflict of interest or not. 3.17 Insubordination, willful disregard or disrespect towards a supervisor/manager or fail to obey/perform work as required or assigned. 3.18 Negligent and/or careless in the course of work and/or transaction resulting in loss and/or damage to the properties of the hotel, guest or other host. 3.19 Others serious offences not specified on above.
3.1 Clock/ record in and out for another host and/or ask/allow another host to record your time. 3.2 Fail to comply with the Company's policy (MIP-75 Gift & Entertainment Policy) and provisions in the host handbook while on the job with respect to both the accepting and giving of gifts, and accepting complimentary entertainment, meals, and travel in connection with their business relationships. Receive or accept large gratuities, gifts and/or services without first reporting to the supervisor/manager and to obtain the approval. 3.3 Fail to observe established fire safety rules, safety practices, engage in dangerous and/or potentially dangerous horseplay, refusal and/or prohibit authorized personnel checking the fire & safety system in the hotel and report any personal injury sustained while on duty. Causing the hotel to fail the government inspection and subject to imposition of penalty and claim for damages from host/guest against Marriott. 3.4 Fail to follow the local SOP in guest check in/out procedures, guest events booking, including manipulating the guest folio and unable to explain discrepancies in the transactions, invoices and/or procedures. 3.5 Exhibit conduct that conflicts with the interest, brand image and policy of the hotel and company, and/or create nuisance to the guest while on duty (for example being under influence of alcohol and/or drugs, abusive conduct, engaging in arguments, etc.) 3.6 Remove, use and/or keep fireworks, explosives and other dangerous articles from the hotel without hotel's prior permission; causing accidents, damages and/or injury to others. 3.7 Enter into a business partnership or start up a company to provide services and products to the hotel without first disclosing to the Human Resources department and approval from the company. 3.8 Fail to report a flaw or weakness in the work processes and/or systems to the supervisor/manager and instead took advantage of the situation to
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