1 8 P R O G R E S S I V E D I S C I P L I N A R Y P R O C E D U R E S ( P D P ) / 1 1 9
GRIEVANCE PROCEDURES 1. Work Problems and Grievances
iii. Should the Host feel that the reply or action still warrants further investigation, the grievance shall be channeled to the Manager’s superior (EXCOM). The EXCOM will discuss and review with the concerned manager to better understand how the outcome was derived and shall within 3 working days provide the necessary reply or possible action to resolve the grievances. iv. Should the Host feel that the reply or action is still unsatisfactory; the Host may direct the grievances to the Director of Human Resources. The Director of Human Resources shall review with all the parties involved including the respective EXCOM and if necessary, facilitate mediation. Within 3 working days, the Director of Human Resources shall in consultation with the General Manager, revert to the Host on its final decision.
It is in the interest of parties concerned and the Resort to resolve issues at the lowest possible level to maintain harmonious relationship at work through established channels of communication available. 1.1 Procedure i. Where a Host feels aggrieved that he/she has issues/ concerns at the workplace; the Host will first channel these grievances to his/her immediate Manager in writing. To expedite discussion, the concerned Host is encouraged to have a translated English copy in hand. The immediate manager shall then within 3 working days provide the necessary reply or possible action to resolve the grievances. ii. In the event if the grievance is directed on the immediate Manager, then it is important to try to resolve with the immediate manager unless it is deemed that such attempt will aggravate the situation further, the first channel will be directed to his/her superior and subsequent steps taken in light of the case.
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