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Engaging Hosts Engagement is much more than just job satisfaction. Engagement is: • ...the extent to which a person feels passionate about our Company’s mission. • ...the drive a Host feels to go the extra mile to see our Company succeed. • ...also about retention since we know the more engaged the Host is with the Company, the more likely s/he is to stay. Engagement is not a one-time event. Instead, it is about the experiences our Hosts have each and every day. It is also about the power of relationships. Now more than ever, it is critical to our business success that we have an engaged workforce. Our efforts to engage our Hosts also drive retention. The Living Our Core Values (LOCV) programs have been created to assist our property leaders in building a foundation to engage their Hosts. Engagement is about the power of relationships and the relationship that our people have with their leadership team is one of the most important. As the property leader, General Managers/Hotel Managers must be proactive in fostering a strong relationship with their Hosts (Non-Management and management) and ensuring they feel passionate about our Company’s mission. It provides current and relevant information that reinforces our Company’s commitment to taking care of all Hosts.
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