3 0 / T H E S T . R E G I S M A L D I V E S V OMMU L I R E S O R T / H O S T H A N D B O O K
Promise Statement The elements of our brand culture are centered around a simple yet powerful Promise Statement. St. Regis Promise Statement is “ As St. Regis Hosts, we make the everyday exquisite .”
House Commitment Anticipate : Build guest loyalty through intuitive service. Engage : Approach every interaction with sincerity, sophistication, and discretion. Balance : Prioritize responsibilities artfully, gracefully, and flawlessly. Collaborate : Work together with your fellow Hosts throughout the hotel. Enliven : Bring our rich history and heritage to life. Delight : Exceed expectations by taking care of even the smallest details. Evolve : Consistently develop your expertise. Curate : Create bespoke experiences that inspire guests. Connect : Win the hearts of our guests.
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