Mail Postal people you can rely on
Welcome to Whistl Each year we collect, sort and process over 4 billion items of addressed mail, accounting for 26% of all the UK’s mail. That makes us the UK’s second largest postal operator.
Our success is in no small part down to our innovative technology and the highly efficient systems we have in place to process your mail. In the main however, it’s down to our people. Our account managers love looking after our customers. They’re there to support you every step of the way. They’ll get to know your business and recommend the right services at the best price. Efficiency and reliability are a given when you use Whistl. It’s the people that put a smile on your face that really make a difference.
To find out more call 01628 816503 or email moreinfo@whistl.co.uk
We always aim to please We want you to have a great experience every time you deal with us. That’s why we go out of our way to be helpful and make the process as simple, easy and efficient as we can.
We look after you If you need to talk to someone, our account managers are always on hand to sort out any issues and look after your interests with the right solutions.
over 90% CLIENT RETENTION
We’re flexible We don’t expect you to fit in with us, that’s why we provide later, more convenient collection times that fit in with you.
84%
We’re reliable With our high-speed sortation technology, robust systems and super reliable transport network you can feel confident that we’ll deliver for you day in, day out.
CUSTOMER SATISFACTION
NETWORK QUALITY 98%
We give you choice You can choose from a full portfolio of postal services that offer the right solution at the price and speed you need.
All sorts of solutions
With Whistl it’s all about giving you choice. We bring innovation to the postal market, introducing a modern, enterprising approach to mail services that other postal providers don’t deliver. Plus, our range of postal services gives you all sorts of options to suit your needs, covering UK and international postage, unsorted and pre-sorted services
as well as a PC-to-post hybrid mail solution. It means you can make the most of your budget whilst keeping customers happy too.
A POSTAL PORTFOLIO TO SUIT EVERY NEED
International mail Providing 3-8 day international delivery.
Hybrid mail A desktop-to- doormat service offering 2-3 day delivery for letters and large letters.
Sorted mail Providing 2 and 3-day delivery for pre-sorted letters/ large letters.
Unsorted mail Providing next day, 2 and 3-day delivery for unsorted letters/ large letters.
WHAT YOU CAN EXPECT FROM US
Convenient collection times Competitive, flexible pricing
Reliable, well-established distribution network
Great service from dedicated account managers
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Transparent in-depth reporting and analysis
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How DSA works
Collecting, sorting and processing post for onward delivery is what we’re good at. The technical term for this is Downstream Access (DSA). It’s what our business was founded on and is the reason why so many customers have continued to use us for the last ten years.
HERE’S HOW IT WORKS
We collect
We sort
We collect your items and take them to our nearest Whistl depot.
Your mail is processed using our high-speed sortation machines before it is transported to the final-mile delivery agent.
SORTATION MACHINES 21
7
VEHICLES 216
DEDICATED HUBS
We hand over
Your item is delivered
We hand your items over to Royal Mail for final mile delivery.
Your items are delivered to your customers by Royal Mail or one of our delivery partners.
Putting a smile on your face
We really enjoy working with all our customers and are proud of the service we provide. But don’t take our word for it. Here’s what some of our customers have to say about us.
“Whistl provide us with a great service and compelling cost savings which enable our marketing budget to go further. Our Account Manager is excellent. She is very proactive, cares about my business and invests a lot of time and energy supporting my third party mailing houses to help ensure our campaigns run smoothly.”
“Whistl is a trusted supplier who have the ability to deliver an excellent service, consistently. We have a great relationship which enables us to tackle manner and resolve without impact on performance and delivery.” any challenges in a joined-up
“Since 2010 we have continued to work with Whistl to improve both cost and performance with our Downstream Access post. This has delivered cost savings to Macmillan that can be invested in supporting people affected by cancer.” David Sharp Head of Procurement Macmillan Cancer Support
Karen Smith Customer Care Severn Trent Water
Laura Hall Production Manager Laithwaite’s Wine
email moreinfo@whistl.co.uk | call 01628 861503 | visit www.whistl.co.uk
Packets & Parcels
International
Doordrop Media
Whistl UK Ltd
Tel 01628 861503 Email moreinfo@whistl.co.uk
www.whistl.co.uk
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