Royal Opera House - Head of Estates Engineering Services

CANDIDATE INFORMATION PACK HEAD OF ESTATES ENGINEERING SERVICES

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ABOUT THE ROYAL OPERA HOUSE Home to The Royal Ballet, The Royal Opera and the Orchestra of the Royal Opera House, the Royal Op- era House brings together world-class performers and trailblazing creative teams to share unforgettable per- formances with audiences near and far. Our theatres are in London’s Covent Garden, but our work is accessed and experienced across the UK and globally through tours, cinema seasons, free outdoor screenings, radio broadcasts, TV programmes and on Royal Opera House Stream. Over the course of the pandemic, we curated the #Our- HouseToYourHouse programme made up of nine live- streamed concerts and 38 full-length streamed produc- tions from our archives. Full-length content was viewed over 15 million times in 183 countries, and was paired with a host of cultural highlights in partnership with the BBC, Sky Arts, Marquee T and Netflix. We returned for our first full Season following the pan - demic in September 2021, sharing a packed programme of world premieres, landmark new productions and re-

turning favourites. Since then, we have expanded our au- dience through a flagship Young ROH scheme, returned to live cinema relays, and extended our national impact through an ambitious curriculum-linked programme for schools, specially designed to ignite creativity, broaden participation and diversify the future of opera and ballet. We realise our responsibility and obligation to reduce our impact on the environment, and are committed to net zero emissions by 2035 for Scopes 1 and 2, and to setting targets for our Scope 3 emissions by 2025. We are one of the busiest theatres in the world, deliver- ing over 400 performances and around 1,350 learning events each year, employing 1,000 permanent staff and generating a turnover of £142 million and attracting 1.5m attendances in Covent Garden and in cinemas, further extended via broadcasting, digital activity and collaboration with touring companies. We operate over three sites, our main Grade 1 listed Covent Garden the- atre, our workshops in Purfleet and scenery warehouse at Aberdare. You can find out more by reading our latest annual report.

ABOUT THE ROYAL OPERA HOUSE 3 PERSON SPECIFICATION 9

OUR VISION, VALUES & PRIORITIES 4

THE ESTATE 5

THE ROLE 6

SUSTAINABILITY COMMITMENT 10

EQUALITY, DIVERSITY & INCLUSION 11

APPLICATION PROCESS 12

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THE ESTATE The Estates of the Royal Opera House comprises three buildings: the main site in Covent Garden includes a 2,000+ seat- ed theatre which dates from 1858, and redeveloped stage and newly developed rehearsal rooms, dressing rooms, work- shops offices and ancillary spaces sating from a large-scale capital project com- pleted in 1999, and a second theatre and refreshed front of house spaces delivered via the Open Project in 2018. The ROH’s Production Workshop and Costume Centre are located in Thurrock, Essex and a 14,000m2 store in Aberdare, Wales. Together the facilities enable the organ- isation to deliver a complex and busy production schedule and support the work of 1,000s staff, artists and creative people to stage opera and ballet to exact- ing standards.

OUR VISION, VALUES & PRIOIRITIES We believe the art forms of opera and ballet can both entertain and offer deep emotional and intellectual fulfilment: they are a direct link to the combined experiences of past gener- ations and a lens on the contemporary world. Engaging with opera and ballet has the poten- tial to enhance the wellbeing of individuals and communities. Extraordinary, world-class performances are at the absolute heart of our vision and we especially prioritise investment in new work. The Royal Opera House is dedicated to nur- turing, creating and sharing astonishing, world class opera, ballet and theatre craft. We are driven by an urge to deepen our impact – our impact on the continuing development of op- era and ballet as living, breathing art forms, and our impact on people in the UK and overseas.

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THE ROLE The Head of Estates Engineering Services will provide leadership for the strategic planning and delivery of engineering services across all Royal Opera House sites. The incumbent will provide pro- fessional guidance and leadership on building and fabric maintenance, utilities, installation, capital works engineering and energy-saving and carbon-reduction projects for the Royal Opera House. We are seeking an individual with proven experience of leading engineering services across a compa- rable, live, operational complex estate portfolio. To be a success in the role we are seeking an indi- vidual with outstanding stakeholder engagement and team leadership skills, who is proactive and engaging in approach. This role offers an engineering professional the chance to take a leadership role across a truly unique, world-leading performing arts venue in Covent Garden. The Royal Opera House is committed to creating a diverse and inclusive environment in which everyone can thrive. We particularly welcome applications from those who are from a global majori- ty background and/or those who are disabled, as they are under-represented within our organisation. As a Disability Confident Employer, we guarantee to interview all disabled applicants who meet the essential minimum criteria for our vacancies.

etc. • Manage and develop the Stage Blue contract for provision of Stage support services. • Ensure processes are in place for breakdown and routine maintenance of all engineering services. • Ensure the maintenance of all Front of House spaces to the highest standards. • Review and make recommendations to main- tain building integrity, maintaining accurate records and design drawings as required. • Recommend, plan and supervise all closed peri- od work. • Responsible person for cooling towers and wa- ter management. • Chair the water safety group. • Chair monthly contract meetings with Integral and Stage Blue. • Liaise with Technical department regarding stage engineering to include controls, systems, planned maintenance, project work and engi- neering solutions. • To liaise with engineering inspectors to ensure we remain compliant. • Liaise with the Building Manager on projects and support where required. • Chair the Estates electrical safety group. • Responsible for developing and maintaining the building and service maintenance strategy, ensuring it reflects the organisation’s long-term aspirations and plans, as well as providing for flexibility needed to deal with unforeseen opera - tional opportunities and changes.

Estate Plans • To work closely with the Director of Operations and Estates & Facilities Director on the estate plan ensuring its robust and covers the forward plans for the business. • Ensure that the Estate plan entwines with the master plan for the business and that sustaina- bility is factored in. Utilities • Work closely with the Head of Procurement to ensure best practice for utilities procurement. • Work closely with the designated energy procur- er to ensure best value for money in respect of energy purchase. • Recommend improvements to ensure we are as green as possible in respect of energy usage. • Assist with the compliance of CRC, ESOS & DEC’s Catering • Ensure that the catering equipment has been serviced, maintained and is fit for purpose. • Liaise with the Catering General Manager to en- sure that equipment is maintained and in good working condition. Facilities Administration • Liaise with Directors, heads of departments and staff, identify their requirements and propose and manage cost effective solutions within agreed timescale objectives.

Job Description

Title:

Head of Estates Engineering Services Estates & Facilities Director

Reports to:

Responsible for:

Estates Department staff; Management of contracts for Engineering, Stage Engineering support services

tions. • Developing and managing the estates engineer- ing function to be customer focused, developing a positive image and reputation for delivery of the services provided. • To act as the Authorised/Responsible Person (Subject to training and certification) in relation to HV/LV, Ventilation Systems, Pressure Systems, Legionella and L8. Lifts and Hoists, Gas Safe and confined spaces. • Liaising with the Project Team to provide con- nections to the main building engineering ser- vices and technical information, standardisation of equipment and parts regarding their compati- bility with existing services and equipment.

Main purpose of the job

To provide and be responsible for: • The building and fabric maintenance, utilities, installation, capital works engineering and cater- ing equipment for the Royal Opera House and its associated premises to the required standards. • The management of Estates team and service providers to include engineering, Stage engi- neering support services and security, ensuring Health & Safety and compliance duties are met and the highest level of customer experience provided. • Ensuring that the Estates service provided is efficient and cost effective and adaptable to the business and artists needs of the ROH. • Developing and managing the BIM function across all buildings. • Project work, to include but not limited too; Renewal, Sustainability, closed period and com- pletion of any outstanding work related to the Open Up Project. • Leading and developing the team’s working practices meeting the challenges related to value for money, new legislation and ROH expecta-

Main Responsibilities

Functional responsibilities: Engineering & Building Maintenance

• Ensure the safe and reliable operation of all me- chanical and electrical services within the ROH and its subsidiary buildings. • Manage the maintenance contract for provision of services for lifts, escalators, legionella control,

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• Formulate, justify and gain acceptance to proposals to secure resources for equipment to improve the provision of service for the ROH. • Implement requests and purpose changes to the signage package for the ROH on an ongoing basis. • Manage stationery contracts and services. General responsibilities: Safety and Compliance • Ensure that the ROH complies with all statutory regulations and codes of practice; liaise with all Local Authority, statutory rep- resentatives and community groups. • Ensure compliance with existing Health and Safety policy, safe working practices and ROH best practice, liaising closely with the Health & Safety Manager. • Ensure all incidents or accidents are proper- ly recorded and reported. • Assist with or implement risk assessments as required. • Sit on the ROH Organisation Risk Group. • Manage and operate Control of Contractor procedures for areas of responsibility. • Ensure MIP is updated • Liaise with engineering insurance inspectors to ensure compliance • Sit on H&S management group and H&S committee Contract Management • Direct and oversee the activities of external consultants and advisors, contractors and suppliers on a day-to-day basis, in compli- ance with service level agreements; ensure all necessary permits to work are obtained. • Prepare and tender contracts and specifica - tions, ensuring commercial competitiveness, with external assistance as required. • Meet and review on a monthly basis the reports, KPI’s & SLAs of Integral and Stage Blue against the required scope of services. Quality Control • Ensure that quality Performance indicators and method statements for the Facilities contract are reviewed with the relevant ac- count Directors. • Ensure that all Quality Performance Evalua- tion inspections are accomplished, analysed and documented in a timely manner. • Ensure the Facilities service offered to the

ROH and its commercial tenants suits cus- tomer needs and is competitive with outside providers. Budgetary Control • Formulate, control and manage the Facilities budget (circa £9.5m per annum, encompass- ing cleaning, security, stage and building engineering, utilities and administration) to maintain the premises at their best, protect- ing both internal and external assets and obtaining value for money at all times. • Oversee the tendering, ordering and invoice checking and payment processes for the above budgets. Environment • Ensure the ROH meets its statutory obliga- tions as regards environmental standards. • Provide professional leadership and advice to the Director of Operations and Estates & Facilities Director regarding environmental policy, issues, best practice and energy and waste management. • Operate and manage energy and waste man- agement processes and contracts. • Contribute to the environmental steering group and oversee any additional work. People Management • Support effective induction, training, perfor - mance and attendance management, Devel- opment Reviews and retention of the Estates team staff • Ensure specialised staff maintain their tech - nical and professional skills, knowledge and any required certifications • Ensure all team members are briefed on cur- rent department practices and are working to the correct procedures. • Maintain current knowledge of and work to ROH procedures relating to staff manage - ment • Ensure efficient allocation and use of re - sources (staff and their time); ensure that the Facilities team have the skills and knowl- edge to cover the functional areas required. Emergency Contact • Be on call 24/7 (or maintain that service with other qualified team members if ab - sent) as required for any emergencies which may occur.

PERSON SPECIFICATION

Essential Knowledge/Skills and Experience: • An exceptional, extensive and proven track record in a similar role. • Degree qualified engineer/ building professional, or proven competence through practical experi- ence • A detailed knowledge of the working practices and demands of a large complex public building. • Extensive working knowledge of statutory com- pliance within a medium to large, diverse and complex estate. • Previous knowledge and experience of maintain- ing buildings of historic, heritage importance. • Able to demonstrate strong budgetary under- standing and control. • Strong project management skills and ability to deliver to budget and deadlines. Track record of taking and accepting responsibility for projects and initiatives. • Ability to react quickly to situations, to be relia- ble and resilient, to perform consistently under pressure and to respond positively to changing circumstances. • Flexible and adaptable in thinking and approach, able to plan and manage change. • Ability to communicate both in writing and orally in a fluent and persuasive manner, in good clear English, and to listen, negotiate and be asser- tive as appropriate. • People management skills to ensure direct reports and team members have the requisite skills and knowledge and are competent and supported through training and coaching to achieve consist- ently high standards of performance. • Fairness and consistency in team management and application of ROH and Department policies, procedures and standards. • Flexibility to work varied hours including regular evenings and weekends. • Experience of AutoCAD or other drawing soft- ware, and proficient Microsoft Office user. • Researches, writes and presents robust and com- prehensive business cases. • Demonstrates leadership and management skills to motivate, coach and mentor team. • Willingness to work sustainably and consider new or improved ways of working to reduce our impact on the environment. • Evidence of Continual Professional Development.

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SUSTAINABILITY COMMITMENT

Our commitment At the ROH we believe that diversity is about making sure we are able to attract and develop tal- ented people who bring more, precisely because of the breadth of their different backgrounds, experiences, cultures and outlooks. It is important to recognise that our history is flawed and our record on diversity has been inconsistent. We are committed to delivering our equality, diversity and inclusion goals and we acknowledge that we must learn as we go. Making a difference requires systemic change and we outline here the steps that we will take over the next eighteen months towards achieving our long-term diversity goals. EQUALITY, DIVERSITY & INCLUSION

at our sites in Thurrock in Essex and Abedare in Wales. The activities of The Royal Opera, The Royal Ballet, the Orchestra of the Royal Opera House and our nationwide educa- tion programmes all have an impact on the environment. Our audiences, staff and artists have an effect too. We are making changes now to reduce this impact, making a com- mitment to net zero and being clear on our stages to get there. The Royal Opera House aims to be a catalyst for positive change as we make our operations more sustaina- ble, efficient and economical.

We commit to net zero emissions by 2035, aiming for an earlier 2030 target where possible. To get there we will sustainably purchase elec- tricity and permanently change how we heat our buildings, in line with emission Scopes 1 and 2*. We will also work with our suppliers to help them reduce their emissions and set Scope 3 emission targets by 2025. Activity will be closely monitored and reported each year to ensure targets are on track. We recognise that everything we do has an impact on the environment – at our home in Covent Garden and

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For a confidential and informal discussion, please contact The Royal Opera’s House appointed recruitment partner Matthew Giles at The Management Recruitment Group (MRG). Matthew Giles matthew.giles@mrgpeople.co.uk 020 3962 9900 | 07530 680 159 Closing date is Sunday 30th April 2023. APPLICATION PROCESS

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