Compensation Plan and Statement of Policies, and other materials as prescribed by Melaleuca; • Present the Melaleuca business opportunity in a manner which is consistent with Official Melaleuca Material; and • Provide service, supervision, motivation, training and assistance to Marketing
Melaleuca’s products, services or business opportunity at county fairs, craft fairs, business fairs, trade shows, flea markets or any similar event, including the use of booths, without the express prior written approval of Melaleuca; (v) charge for Melaleuca-related meetings performed or arranged by a Marketing Executive except to the extent necessary to cover the actual out-of- pocket expenses incurred. Marketing Executives must disclose their costs and revenue for any meetings upon request by Melaleuca. (b) Marketing Executives may use websites and email messages only in accordance with Melaleuca’s publication Building Your Business Online: Guidelines for Using the internet, Social Media, and Electronic Communications, as the same are published on Melaleuca’s website, and which may be revised and modified from time to time at Melaleuca’s sole discretion. Melaleuca will take reasonable measures to publish notice of any changes to the guidelines on its website, however it is the Marketing Executives’ responsibility to review these guidelines periodically to be informed of and comply with any changes. 32. Income Claims Marketing Executives are prohibited from making false, misleading or inaccurate claims about their or other persons’ compensation received under the Compensation Plan. 33. Product Claims and Warranties In order to comply with applicable laws, Marketing Executives may not make any product claims, weight loss or health benefit claims, or product warranties other than those published in Official Melaleuca Material. Marketing Executives shall not publish or distribute information relating to uses of Melaleuca products other than those which are set forth in Official Melaleuca Material. Marketing Executives may not utilize Official Melaleuca Material which is approved for use in one country to make product claims or promote Melaleuca products in another country. 34. Ethical Sales Practices Marketing Executives shall be responsible to: • Conduct themselves in a professional, courteous and considerate manner; • Represent Melaleuca products in a sincere and honest manner; • Represent the Compensation Plan only as prescribed by Official Melaleuca Material; • Become familiar with and utilize marketing techniques, Melaleuca’s
promote or pursue any Competing Business Venture, or to disparage Melaleuca, or its products, marketing plan, management team or other personnel is a violation of the Marketing Executive’s leadership responsibility and a violation of this policy. 24. Inventory Purchases Prohibited Melaleuca’s business model operates on the principle that 100% of sales by Melaleuca are made to End Consumers who are purchasing directly from Melaleuca based on personal consumption needs and solely on the merits of the product themselves. Any device or scheme whereby a Marketing Executive directly or through a third party causes product to be purchased solely for purposes of qualifying for bonuses or commissions constitutes fraud on the part of the Marketing Executive and is a violation of this policy. 25. Display in Stores Melaleuca is in strong support of home- based businesses and personal product presentations. Any display of Melaleuca products to the public must be tasteful and professional. To maintain a standard of fairness and professionalism, Marketing Executives may not display Melaleuca products in drug stores, product fairs, flea markets, health food stores, grocery stores or similar venues. 26. Media Inquiries It is Melaleuca’s policy to have a single spokesperson handle all inquiries from the media and all media relations. Therefore, Marketing Executives may not, for any reason, discuss their Independent Melaleuca Business with the media, nor act as spokespersons for Melaleuca, nor talk to the media regarding Melaleuca, its Compensation Plan, its products or services. It is a violation of this policy to provide any information to the media, regardless of whether the information is positive or negative, accurate or inaccurate. All inquiries from the media (whether radio, television, internet or print) must be immediately referred to Melaleuca. 27. Commissions and Monthly Business Reports Commission and bonus payments are generally made available by Melaleuca to Marketing Executives on or about the 15th day of each month for commissions and bonuses earned during the previous month. When the 15th day of the month falls on a weekend or holiday, payment will generally be made available on the next business day. Marketing Executives should use their Monthly Business Report
as a tool to manage, supervise and train the members of their Marketing Organizations. The information contained in Business Reports is Melaleuca’s proprietary trade secret information, and Marketing Executives are prohibited from disseminating the information contained therein. See Policy 21 for further detail regarding Marketing Executives’ obligations with respect to such proprietary trade secret information. Melaleuca may choose in its sole discretion to send commission by check or direct deposit. A data processing fee is charged to each Marketing Executive for generating and maintaining Monthly Business Reports. Commissions and bonuses which fail to be credited directly into the Marketing Executive’s designated local bank account will be charged a processing fee of P1,000 and will be credited to the Marketing Executive’s account, which credit may be used towards future purchases made by the Marketing Executive. If a Marketing Executive’s account is inactive and it is necessary to notify the Marketing Executive of the credit on account, a service charge of P500 will be deducted from the account for each notice sent. 28. Purchases for Other Persons Melaleuca’s business model operates on the principle that 100% of sales by Melaleuca are made to End Consumers who are purchasing directly from Melaleuca based on personal consumption needs and solely on the merits of the product themselves. A Marketing Executive may not order or pay for products for Customers without such Customer’s express authorization and agreement to reimburse the Marketing Executive for such product and then only subject to Melaleuca’s acceptance of such authorization and agreement in its sole discretion. Earning commissions, bonuses or any Commission Rate by directly or indirectly paying for Customers’ orders is not permitted. 29. Restrictions on International Marketing Marketing Executives enrolled in the Philippines are authorized to recommend Melaleuca products and to enroll Customers and Marketing Executives. In all other countries in which Melaleuca or its affiliates are authorized to conduct business, Marketing Executives may only enroll Customers and Marketing Executives pursuant to Melaleuca’s International Marketing Executive Program. Marketing Executives and Customers may not ship or introduce
special deals with an Enrollee, including, but not limited to, promises of the payment of money or roll-ups. (c) Before being listed as the Enroller or Presenter, a Marketing Executive should have meaningful contact with the Enrollee in person, over the telephone, or via other live, face-to-face (or vocal) means of communication. 23. Supervisory and Leadership Functions Marketing Executives’ compensation is based on sales of product by Melaleuca to End Consumers. Melaleuca has always reserved the right to change its Compensation Plan from time to time. Melaleuca has long endeavored to establish measurements and qualifications to compensate those who play an ongoing role in the sales of product by Melaleuca to Customers by engaging in activities such as (1) referring Customers and (2) motivating, training and leading others to refer Customers. To qualify for any such compensation, Marketing Executives have the ongoing responsibility to service, supervise, motivate, train and assist Marketing Executives in building their Marketing Organizations, to promote Melaleuca’s products and the Melaleuca income opportunity and to consistently encourage and influence other Marketing Executives to invest their time in building their Marketing Organizations. To qualify for ongoing compensation, Melaleuca Marketing Executives also have the ongoing responsibility to support Melaleuca and Melaleuca’s policies, programs and personnel. This leadership responsibility increases as the compensation to any Marketing Executive increases. Therefore, as the compensation to a Marketing Executive increases, the obligation of leadership and personal example and personal contribution from that leadership also increases. Melaleuca has the right to measure the involvement and contribution of any of its Marketing Executives in this endeavor from time to time and to establish guidelines and measurements upon which Melaleuca will compensate its Marketing Executives. Melaleuca may decide to withhold compensation at any time it deems that a Marketing Executive is not meeting this requirement. Any effort by a Marketing Executive to convince or entice any Customer or Marketing Executive to discontinue or diminish purchasing Melaleuca products, to move from one Melaleuca Marketing Organization to another, to discontinue or diminish efforts to promote the Melaleuca business opportunity, or to
Melaleuca products across any international border for the purpose of use by another person. Marketing Executives and Customers may not market, give, transfer, import, export or distribute Melaleuca products or sales aids in any country, other than the Philippines, nor provide products to any individual who the Marketing Executive or Customer knows or has reason to believe is exporting products to another country. 30. Trademark, Service Mark and Trade Name Restrictions Customers and Marketing Executives may not use, reproduce or disseminate the Melaleuca trade name or logo or any Melaleuca trademark or service mark except in the use and dissemination of literature published and made available by Melaleuca and except on stationery and business cards produced and authorized by Melaleuca. This includes, but is not limited to, the formatives “Mela” and “Mel,” the term “Melaleuca,” the Leaf and Drop logo, and all marks or slogans designating products or services offered by Melaleuca. 31. Rules Regarding Advertising, Internet Usage and Sale of Materials (a) In order to ensure that only accurate and complete information about Melaleuca and its products are disseminated to Customers, Marketing Executives may not: (i) create, publish, sell, use, display or distribute any literature, audio or video recording, telephone ad message, infomercial or other print, audio, visual, or electronic media which represents Melaleuca, its products, services, Compensation Plan or business opportunity other than as specifically permitted pursuant to this Policy or that which is produced and provided by Melaleuca; (ii) copy or reproduce any materials produced by Melaleuca except as specifically permitted pursuant to this policy or Melaleuca’s publication Building Your Business Online: Guidelines for Using the internet, Social Media, and Electronic Communications; (iii) use the Melaleuca name or logo or the name or logo of any of Melaleuca’s services in any notice, display, advertisement or promotion, including, but not limited to, newspaper, magazine, radio, or television advertisements, or telephone or other directories (except a Marketing Executive may have a directory listing in the following format: “Melaleuca Independent Marketing Executive-[name of Marketing Executive]”); (iv) display, advertise or promote
Executives in their organization. Marketing Executives shall not:
• Engage in any deceptive, unlawful, or unethical business or recruiting practice; • Engage in any high pressure recruiting practices; • Make any untrue or deceptive
statement such as referring to Melaleuca as multi-level marketing (“MLM”) or as a part of the MLM “industry”;
• Enroll minors or persons who are not capable of making an informed decision with respect to entering into a Customer Membership Agreement or Independent Marketing Executive Agreement; • Order Melaleuca products for Customers other than their own household without the express permission of such persons; • List a Marketing Executive as an Enroller or Presenter who did not participate in the contact or the presentation of a new Customer or Marketing Executive and who did not meaningfully contact the Enrollee in person, over the telephone, or via other live, face-to-face (or vocal) means of communication; or • Seek in any way to violate or circumvent Melaleuca’s agreements or Statement of Policies. In addition, to further ensure Melaleuca’s culture and mission are upheld and its business image and reputation are protected, Marketing Executives are prohibited from, directly or indirectly, presenting or participating in any plan, program, or scheme in which a Marketing Executive: (1) distributes money or any benefit received from Melaleuca to any Marketing Executive or Customer; (2) offers any money, financial subsidy, or other form of compensation (including but not limited to free or discounted Melaleuca products) to any Customer or potential Customer, including for the purpose of advancing in status or earning bonuses or commissions; or (3) develops the Melaleuca business opportunity in an illegitimate way, including but not limited to, through the use of fake accounts, by offering others an “investment” opportunity related to
38 WELCOME TO MELALEUCA
SIMPLE STEPS TO SUCCESS 39
Made with FlippingBook Annual report