INTERVENTION, WELFARE AND CONDUCT RESIDENCES MANAGER
CANDIDATE INFORMATION PACK
01 BACKGROUND University of the Arts London (www.arts. ac.uk) is a hotbed of creativity, innovation and invention across the knowledge economy. It draws together six Colleges with international reputations in art, design, fashion, communication and performing arts. The University has a world-class reputation and is made up of 6 equally renowned Colleges, Camberwell College of Arts, Central Saint Martins, Chelsea College of Arts, London College of Communication, London College of Fashion and Wimbledon College of Arts. UAL is home to a diverse body of 19,000 students from 130 countries. We are proud of our international student and staff community, creating a vibrant, multicultural environment. University of the Arts London is in the top 5 universities in the world for art and design. They offer an extensive range of courses in art, design, fashion, communication and performing arts. Their graduates go on to work in and shape creative industries worldwide. UAL has produced over half of all Turner Prize winners since its inception in 1984. • Half the Turner Prize nominees and both winners for 2016 and 2017 were UAL alumni • 36 of the 77 Royal Academicians are UAL alumni, serving or former staff. • Over two thirds of the winners of British Designer of the Year are UAL alumni. UAL alumni have taken home the award for the past three years running (2015 – 2017). • 14% (20) of the Current Royal Designers for Industry are UAL alumni. • Over half of the fashion designers that showed at London Fashion Week 2018 are UAL alumni. • Other alumni have gone on to take home some of the industry’s most prestigious art and design awards including BP Portrait Award, Jerwood Prize, Taylor Wessing Photographic Portrait Prize, Queen Elizabeth II Award for British Design, Minerva Medal, BAFTAs, Golden Globes and Oscars.
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JOB DESCRIPTION & PERSON SPECIFICATION
APPLICATION PROCESS
02 JOB Job title: Intervention, Welfare and Conduct Residences Manager
DESCRIPTION
On a practical level, this means being the escalation point for serious welfare cases and serious breaches of tenancy, which in addition to the above, requires risk assessment, the management and administration of the Accommodation Services Disciplinary Code with recommendations for action to the Dean of Students under the Student Disciplinary Code. On a strategic level, the post holder will develop and continuously improve student support and disciplinary processes, considered from the start of the student’s journey to the end. This could include, the development of policies, standard operating procedures and responses to incidents or emergencies. Similarly, it could involve updating and interrogating ICT systems, managing and monitoring records to identify trends, the production of reports for the Residential Operations Manager and the development of tactical practical responses in relation to trends, incidents or emergencies. Duties and Responsibilities • Ensure the provision of direct support for students with serious welfare and pastoral care needs, ordinarily on a one-to-one basis through Residence, Accommodation and facilities management teams, responding to colleagues and students in a sensitive manner ensuring the signposting to relevant internal & external services for further support when required, auditing along the way in the context of documents, statements, forms, processes and system use. • Reporting into, and taking instruction from, the Residential Operations Managers, as appropriate, depending on business needs and the work in question. • Take the lead on all serious breaches of tenancy and tenancy enforcement, making sure cases are investigated appropriately following standard protocols in keeping with the Student Disciplinary Code and chair the Disciplinary Panel, escalating as appropriate to the Dean of Students to apply the Disciplinary Code for Students or alternatively ensuring the Dean of Students and Residential Operations Manager (Business Standards and Compliance) are informed of serious cases at all times. • Act as the Designated Safeguarding Person for Accommodation Services, ensuring that information is shared in line with general data protection law and that cases are managed and escalated whenever a vulnerable adult is, or may be, at risk.
• With the relevant Residence Manager and Mental Health Advisor, tailor plans to support students and make sure that Risk Assessments are undertaken concerning all residents in halls designated ‘at risk’. • With the relevant Residence Manager and Disability Advisors ensure Occupational Therapy Reports and Risk Assessments are undertaken and that the appropriate ‘aids, adaptations and adjustments’ are made prior to occupancy to allow students to live independently in UAL’s halls of residence • Consider student and staff post-vention following serious incidents, organising student support, staff debriefing and lessons learned sessions with the relevant parties, ensuring these are documented and recommended actions are followed up and implemented, and in serious mental health cases ensure the appropriate assessments are undertaken or implemented, such as the Health, Wellbeing and Support for Study policy to verify a student’s capacity or ability to manage, function and live independently in halls of residence. • Lead on emergency accommodation provision in halls of residence and with Student Services colleagues, and others, develop move-on accommodation provision concerning students whose emergency accommodation licences are due to end. • Collate, review and make recommendations concerning all contracts, policies, processes and practices in relation to pastoral care, welfare and discipline, not limited to, but including the Tenancy Agreement, Under 18s and Duty of Care Form, Disability, the Student Death Policy, Disaster Response, Summer / Commercial Business, mobilisation, refurbishment, and so on. • Take proactive steps to ensure the systems used to process and manage welfare, pastoral care, disciplinary and other relevant cases are ‘fit for purpose’, produce relevant data for analysis and comply with contemporary legislation, including GDPR and ensure that colleagues are competent and able to access systems and use them effectively. • Make sure that systems are in place to deliver services in compliance with current Health and Safety regulation in accordance with best
practice. • Further enhance the service level and KPI performance regarding the management and administration of safeguarding, welfare, disciplinary and other relevant cases and complaints. Take such action as needed to ensure systems are updated and records are kept, producing statistics and reports when required, obtained internally and externally, to periodically provide a report for the Residential Operations Manager or the Senior Management Team. • Establish a management network to support the development of the service and best practice within the University and across the sector. • Working with internal and external colleagues design campaigns such as awareness, inclusivity, accessibility, conduct and mental ill health and ensure these areas are considered in the context of tenancies, leases and nominations agreements and in building projects at the design and build phase. • Obtain relevant professional accreditation and commit to continuous professional development, joining such associations and forums as necessary to stay up to date with relevant legislation and regulation sharing knowledge & expertise to ensure business activity is compliant and in line with best practice. • The post holder will provide advice and support to Accommodation Services colleagues, provider & nomination halls staff and other colleagues to enable them to manage their student disability, welfare, discipline, safeguarding, care-leaver caseloads ensuring the delivery of a high standard of customer care and support. • Develop an Annual Operating Plan to include areas such as process and documentation review, training and development, bench marking, conference attendance, review of relevant marketing and communications, compliance, health & safety, professional accreditation & association, charter marks, policy, strategic development and so on to be agreed with the Residential Operations Manager • Coordinate the delivery of appropriate and relevant safeguarding training to the team. • Participate in the recruitment & training of the Student Committee Members & Student Wardens, ensuring they receive relevant training before commencing their roles. • Coordinate and deliver, in collaboration with Student Services, internal and external training and
Accountable to:
Residential Operations Manager (Business Standards & Compliance)
Contract length:
Maternity Cover (01/24 - 04/25)
Weeks per year:
52
Service:
Accomodation Services £41,454 - £53,595 and a 10% annual Market Supplement
Salary
What is/Who are Accommodation Services The University of the Arts London is a higher education institution specialising in art, design, fashion and media; it is comprised of Camberwell College of Arts, Central Saint Martins, Chelsea College of Arts, London College of Communication, London College of Fashion and Wimbledon College of Arts. It’s Europe’s largest provider of education in art, design, fashion, communication and the performing arts bringing together over 19,000 students from over 100 different countries, including 2,250 further education students, 14,000 undergraduates and 2,700 postgraduate and research students. Accommodation Services currently accommodates over 3770 students in 14 halls of residence located throughout London on fixed term tenancies. The department is comprised of Central Accommodation, Residential Operations, Communications & Marketing, Finance, Commercial Business and a Residents’ Life Programme. We are a truly vibrant diverse multidisciplinary team priding ourselves on high standards, customer focus, the student experience and innovation. What is the purpose of the role: This is an exciting opportunity for a qualified mental health practitioner, ideally with experience working supporting students in Higher Education and or an accommodation setting. The role involves senior management decision making, advice, guidance, referral and escalation when serious welfare, disability or conduct cases occur.
supervision sessions to improve and develop the confidence of the Accommodation Services team in dealing with students’ welfare and conduct issues. • Hold a quarterly performance review meeting with core internal and external stakeholders, for example, with Student Services, providers and members of the Accommodation Services Team and the SMT such as the Accommodation Services Manager, Marketing and Communications Manager, Student Experience Manager, the Senior Out of Hours Residence Manager to discuss all matters related to the welfare, safeguarding, support, discipline and management of students in UAL’s halls of residence. • Deputise for the Residential Operations Manager and attend such meetings as required. • Meet regularly with core members of Student Services and the Accommodation Services teams to discuss and develop strategy and coordinate student case management. • Attend the Early Release Request Panel meeting to provide information, advice and guidance – abstaining from decision making when there is a conflict of interests.
Compliance), which may be assigned to you anywhere within the University. • Liaise with outside agencies and organisations. • Undertake health and safety duties and responsibilities appropriate to the role. • Work in accordance with the University’s Equal Opportunities Policy and the Staff Charter, promoting equality and diversity in your work. • Keep up to date with new developments within existing and emerging technologies, demonstrating and incorporating new techniques and procedures into working practice and cascading skills and knowledge to team members as appropriate. • To personally contribute towards reducing the University’s impact on the environment and support actions associated with the UAL Sustainability Manifesto. • Undertake continuous personal and professional development, and to support it for any staff you manage through effective use of the University’s Planning, Review and Appraisal scheme and staff development opportunities. • Make full use of all information and communication technologies in adherence to data protection policies to meet the
• In the capacity as the Designated Safeguarding Person, attend monthly meetings, training, conferences, etc, as appropriate feeding back to the Residential Operations Manager and the management team for information or action as appropriate. Other Conditions (for senior staff, where appropriate) As a senior member of the University the following applies: • You are expected to work such hours as are reasonably necessary to fulfil the duties and responsibilities of the role. • You may be required to work such additional/ different hours as may from time to time be necessary for the proper and efficient discharge of duties which may include evenings, Saturdays, Sundays and bank holidays. • You may be required to regularly travel to other sites as necessary. General • Assume other reasonable duties consistent with your role, as determined by the Residential Operations Manager (Business Standards &
requirements of the role and to promote organisational effectiveness. • Conduct all financial matters associated with the role in accordance to the University’s policies and procedures, as laid down in the Financial Regulations. Key Working Relationships • Associate Director, Retail, Catering and Accommodation • Residential Operations Managers • Residence Managers • Accommodation Services Manager and Deputy Manager • Marketing & Communications Manager and team • Student Experience Manager and team • Finance team • Residence Assistants and Wardens • Student Services Teams • Dean of Students • Associate Dean of Students • University’s Health & Safety team • Estates Services • Accommodation Partners’ management teams • Outside agencies and organisations
PERSON SPECIFICATION
Specialist Knowledge/ Qualifications • Trained to degree level and / or hold or be working toward a Qualification in Counselling, Mental Health or Support related field. Relevant Experience • Experienced manager in the industry or related field with transferable knowledge, experience and skill (student support, mental health, HE, accommodation etc). Communication Skills • Communicates effectively orally and in writing adapting the message for a diverse audience in an inclusive and accessible way. Leadership & Management • Motivates and leads a team effectively, setting clear objectives to manage performance. Professional Practice • Contributes to advancing professional practice/research or scholarly activity in own area of specialism. Planning and Managing Resources • Plans, prioritises and manages resources effectively to achieve long term objectives. Teamwork • Works collaboratively in a team and where appropriate across or with different professional groups. Student experience or customer service • Builds and maintains positive relationships with students or customers. Creativity, Innovation and Problem Solving • Suggests practical solutions to new or unique problems. DBS • Enhanced DBS check required for this role.
03 APPLICATION PROCESS
For a confidential discussion to learn more about the role and opportunity please contact UAL’s appointed recruitment partners Anna Kacprzak of The Management Recruitment Group.
Anna Kacprzak | Resourcing Manager anna.kacprzak@mrgglobal.com m: 07513 721 970 | t: 020 3962 9900
Applications should consist of a CV and covering letter and should be sent to anna.kacprzak@mrgglobal.com
Closing date for application is 7th of January 2024.
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