Candidate Information Pack
Key Accountabilities
Safety & Welfare • Top of your agenda at all times; practice an unrelenting approach to safety and welfare by adherence to any and all safety policies and processes in our organisation. • Develop an understanding supported by your Manager within your respective property for all statutory and legal accountabilities we hold; furthermore, ensure that the teams understand why we perform such duties and encourage an environment where safety and welfare is never overlooked. • Create an environment whereby all team members feel confident and comfortable in raising any concerns about our properties or our practices. • Support the completion of any and all Health & Safety routine checks and Planned Preventative Maintenance schedules.
People • Support recruit and develop team members, who conduct themselves consistently, fairly and are respected by their peers and colleagues.
Customers • Champion always, the needs of our customers, leading by example and demonstrating a personal desire for high levels of service in all interactions. • Support the provision of a service in your property that is constantly pursuing customer retention and recommendation. • Represent the voice of the customer at all levels in the business, ensuring that the decisions you make are done so with the customer at the forefront.
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