Assistant Operations Manager
• Know your customer – ensure you lead by example in getting to know each of your customers; learning about their life at University, the courses they study, how they want events to be run in the property and maintain a solid database of these findings. • Help deliver an excellent social calendar in your property throughout the year, making sure our efforts are spread consistently throughout a customer’s entire time with us. • Take regular time to understand the shifting shape of the University landscape in your city, the demographic of customers it serves and develop and showcase a strong understanding of what life is like for our customers.
Finance • Procure goods and services in line with the policies and procedures of the business.
Property • Ensure, with the team, that the physical appearance of properties is of the highest standard. Walk your property on a daily basis, as a minimum and ensure issues are resolved swiftly and to a high standard. • Support the management of the Maintenance and Housekeeping services in your property ensuring they understand their obligations around Health & Safety. • Follow a routine inspection and audit processes across your property and resolve issues swiftly. • Ensure customer maintenance requests are being addressed in line with or ahead of agreed service levels. • Conduct a Management check of every room ahead of new arrivals. • Assist with summer turnaround ensuring it is conducted per the agreed process, in line with the property budget and to a standard that ensures clean, functional rooms are presented to every customer.
Made with FlippingBook Learn more on our blog