11/12/21
• Discreet Situations • Techniques • Informal
• Meet and Confer • Facilitated Negotiation • Mediation
CONFLICT RESOLUTION
• Formal
• Arbitration • Litigation
7
• Comprehensive Approach
• Recognizes that Conflict is Inevitable • Recognizes that Conflict can be Healthy • Development of Processes, Systems, and Techniques • Professional Development • Measurable Outcome • Memorandum of Understanding’ • Communication Protocol • Other Written Instruments
Conflict Management
8
4
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