11/12/21
C O MMU N I C A T E
• Preparedly • Realize that those on the other side may not be Effective Communicators - Nothing is Harder to Handle than: • Rude • Offensive • Belligerent • Disrespectful • Condescending, or • Abusive conduct or statements. • This is where the Investment in Professional Pays
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• Their Need for Timely, Accurate Information • The Kind of Information they Need • The Kind of Questions They Will Be Asked • The Seriousness of the Issue • What Laws/Regulations May be at Issue • The Political Ramifications
Anticipate
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