PLAN OVERVIEW: For all projects exceeding $500,000, establish a structured, three-tiered client feedback process. Begin with a quick 1-5 star rating at the end of the first week, followed by a concise online survey at the one-month mark to confirm initial satisfaction and gauge project progress. Each quarter, conduct a more in-depth, interview-style evaluation led by a member of LJV’s executive team, focusing on our core values—Purpose, Priority, People, and Productivity—to gain richer insights and reinforce client trust and alignment. WEEK 1: QUICK SURVEY Objective: Capture immediate impressions and initial satisfaction. Format: A single, 1-5 star rating delivered via email or text link. Content Example (Email/Text): Subject Line: Quick Check-In: How Did We Do This Week? Message: “Thank you for starting your project with LJV Development. We’d love a quick, one-question check-in: On a scale of 1-5 stars (1=poor, 5=excellent), how satisfied are you with our MONTH 1: SIMPLE, ONLINE SURVEY Objective: Assess early satisfaction with communication, progress, and responsiveness at the one-month mark. Format: A short, online survey (4-5 questions). Combination of 1-5 scale questions and one open-ended comment field. Content Example (Email with Survey Link): Subject Line: One Month In: Your Feedback Matters Message: “ It’s been about a month since we began your project with LJV Development. We want to ensure we’re meeting your expectations. Please take a moment to complete this quick survey: kickoff and initial communication this week?” (Client selects their rating and clicks submit.) 1.On a scale of 1-5, how satisfied are you with the project’s progress so far? 2.On a scale of 1-5, how effectively are we communicating updates to you? 3.On a scale of 1-5, how responsive have we been to any questions or concerns? Optional: Please share any comments or suggestions on how we can improve your experience. 4. Thank you for your time and honesty. Your input helps us serve you better.” (Client completes the survey online.)
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