QUARTERLY: INTERVIEW-STYLE FEEDBACK SESSION
Objective: Conduct an in-depth conversation to evaluate alignment with LJV’s core values (Purpose, Priority, People, Productivity) and gather actionable insights. Format: A scheduled 30-minute call (phone or video) led by an LJV executive team member. The executive will use a semi-structured script to guide the discussion, ensuring key areas are covered while allowing for open dialogue. INTERVIEW SCRIPT OUTLINE: Introduction (2-3 minutes) “ Hi [Client Name], thank you for taking the time to speak with me today. As we’ve reached another quarterly milestone in your project, I’d like to understand how we’re performing, especially in terms of our core values at LJV Development: Purpose, Priority, People, and Productivity. Your feedback will help us refine our approach moving forward.” Purpose (Clarity of Vision & Goals) (3-5 minutes) “How clear do you feel our understanding of your project goals and vision has been so far?” 1. “Have we kept you informed about how each deliverable aligns with your larger objectives?” 2. “Is there anything we could do to better ensure the final outcome meets the purpose you set out for this project?” 3. Priority (Focus on What Matters Most) (3-5 minutes) 4. “Do you feel we’ve concentrated on the most critical elements of your project?” 5. “Where do you see room for us to improve in terms of focusing our efforts or resources?” 6. “Is our prioritization helping move the project closer to your key goals, or is there a different focus you’d like to see?” People (Relationships & Collaboration) (3-5 minutes) 7. “How satisfied are you with the professionalism, expertise, and communication style of the team members you’ve interacted with?” 8. “Do you feel heard and understood throughout the process?” 9. “How could we improve communication or collaboration with your team to ensure a smoother workflow?” Productivity (Efficiency & Results) (3-5 minutes) 10. “How would you rate our efficiency in delivering milestones and addressing any issues promptly?” 11. “Do you feel we’re on track to meet deadlines and quality expectations?” 12. “Is there anything we can do to improve productivity or meet your timelines more effectively?” Open-Ended Feedback (3-5 minutes) 13. “Is there anything we haven’t covered that you’d like to discuss?” 14. “Any suggestions or ideas that could help us enhance your overall experience or results?” Conclusion (2 minutes) “Thank you very much for your candid feedback. We’ll use this information to continue improving how we serve you. We truly appreciate your partnership and look forward to delivering even better results moving forward.”
Made with FlippingBook Digital Proposal Creator