Client Satisfaction Program- LJV

IMPLEMENTATION NOTES: Week 1 Survey: Automated delivery ensures quick, high response rates and immediate data. Month 1 Survey: Keep it concise to maintain strong participation. Quarterly Interview: Scheduling in advance, providing a brief agenda, and assuring confidentiality will encourage honest, constructive feedback. After each feedback round, review input internally, make any necessary adjustments, and keep clients informed about how their feedback is being implemented. This three-tiered approach ensures continuous feedback loops at key intervals, addressing immediate impressions, early-stage satisfaction, and deep-dive strategic insights aligned with LJV’s values.

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