4. Quarterly In-Depth Feedback and Reviews Actionable Steps:
Send stage-specific surveys covering core values: Purpose: Were goals and deliverables met?
Priority: Was focus maintained on critical areas? People: How effective was the collaboration? Productivity: Was progress efficient and aligned with expectations? Conduct client review meetings to discuss feedback trends and align on project adjustments. Generate quarterly Procore reports on client satisfaction metrics and address improvement areas. Metrics to Track: Client satisfaction score (goal: 95% or higher). Feedback implementation rate (goal: actionable feedback addressed within two weeks). 5. Post-Project & Warranty Period Actionable Steps: Conduct a final walkthrough and collect client feedback on the overall experience. Follow up 30 days post-completion with a satisfaction survey focusing on warranty service. Automate reminders for quarterly warranty feedback via HubSpot workflows. Client Communication: Share how feedback is incorporated into continuous improvement efforts.
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