Annual Renter Satisfaction Survey results
New build: South Morang residents move in Under a general lease from Homes Victoria, Housing Choices have secured 39 apartments in a beautiful new building in South Morang. Residents have started moving into their apartments and enjoying their new surroundings. The apartments are spacious and have generous sized balconies, well-appointed kitchens, and large light filled windows, some with great views of the Dandenong Ranges. Housing Choices is delighted to be able to offer such wonderful homes for residents. The property is well situated to shops, public transport, schools, community amenities, and wonderful walking tracks. Housing Choices is organising a meet and greet luncheon and invitations will be sent out soon to new residents. This will be an opportunity for residents to meet staff they have not met yet, including members of our Community and Engagement Team, some Managers and also for staff to meet the residents. This is also a great opportunity for residents to meet each other if they have not yet done so. Renee Jabbour is the Housing Officer and David Blake is the Property Officer for the building.
Every year, Housing Choices undertakes the Renter Satisfaction Survey to hear directly from residents about how we can continue to improve our service delivery.
The 2022 results are:
with home
customer Service
repairs and maintenance
80 %
76 %
HCA takes account of renters’ views 77 %
overall with our service
80 %
74 %
% of Satisfaction
The Management Team have met and discussed the results with key areas that require improvement, and are organising consultation work groups with all Housing Services staff to workshop areas for improvement. We also have plans to table the survey results with the Victorian Resident Advisory Committee (VRAC) and set up resident consultation groups, so residents can contribute recommendations and endorse an action plan. These consultation groups will occur around September.
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