Maintenance matters
Policy spotlight on pets
Got a maintenance issue? When you have a maintenance issue, let our property services team know straight away. Please don’t wait for a property inspection to report a problem. Maintenance that is not reported such a leaking tap could get worse and cause further damage to your property. This may result in you being liable for the costs of repair and it could also put your safety at risk. You can report maintenance by calling our maintenance hotline on 1800 203 383 or by emailing maintenance-wa@hcau.org.au.
We have recently reviewed our Pets Policy, which will soon be available on our website, and want to share some reminders for tenants who are thinking of getting a pet. In WA, tenants need to ask a landlord for permission to keep a pet, so please ask us before you bring a pet into your home. We know pets are important companions and we will always approve pets where we can, but there are some things we need to consider before we can approve a pet. These include: • the type of pet and number of pets • the suitability of your property • local council regulations and where applicable, strata by laws • potential impact on your neighbours and community • tenants’ willingness to be a responsible pet owner. You can apply for a pet by completing a Pet Request Form. Please do not get your pet until you have received written approval from us. Depending on the type of pet, you may need to pay a pet bond which will be used for fumigation at the end of your tenancy. For more information, please speak to your Tenancy Officer directly or call your local office.
It’s time to turn your sprinklers back on The Winter sprinkler ban has ended, but it is important to be water wise this Spring and Summer. Remember to only water once a day on your rostered watering days, either before 9am or after 6pm. For more information about watering days, visit the Water Corporation website www.watercorporation.com.au or call 13 13 85 .
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