Welcome to the 2022 Spring edition of Home Stories. The big news in the office this quarter is that we have had a bit of a restructure of the team and the way we deliver services. From September, we will no longer have a dedicated team looking after tenant debt instead, your Tenancy Officer will monitor tenant accounts and will be the one to help if you are falling into arrears or having trouble keeping up your payments. We have done this to streamline the service, so tenants have one key person to interact with. We have employed additional Tenancy Officers and made the number of tenancies each officer looks after smaller. So, the team can incorporate this new function and have more time to respond to your queries. Please take From the General Manager
a look at the article in this edition of Home Stories for more details. Another highlight was Housing Choices WA staff participation in Homelessness Week. Our staff attended events in Rockingham, Mandurah and Bunbury that brought together specialist services in the community to assist people experiencing homelessness to get their ID, lodge housing applications and access emergency relief, income support, legal advice and more. Our Bunbury team donated funds towards the running of the first ever IDconnect event in Bunbury and our Mandurah staff provided bags filled with essential toiletries and non-perishable food items for those experiencing homelessness at the events in Rockingham and Mandurah. It was also that time of the year when we do a policy refresh. We have had a dedicated team review all
our operation policies, in line with feedback from the Advisory Committee of Tenants, and to ensure they are person-centred where possible, accommodating diversity and cultural competency. The reviewed
policies will be on our website in the coming months. Please look out for the
things you can get involved in this edition including the End of Year Lunches, the Spring Garden Competition, and the Small Sparks Fund. We would love to see you be part of them. Lastly, a reminder that all Housing Choices WA offices will be closed on Monday 26 September for the Queen’s Birthday public holiday. Stay safe and well,
Natalie Sangalli General Manager WA
Left: Housing Choices WA staff member Nancy at a Rockingham Homelessness Week event.
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