Actioning Tenant Survey feedback
While we are busy analysing the data from our 2022 tenant survey, we wanted to let you know how we actioned tenant feedback from last year’s tenant survey.
Letting you know when we have been in your home Based on tenant feedback we have developed courtesy slips for staff to leave in properties when tenants aren’t home for an inspection. This is to let tenants know we have completed an inspection and to thank them for their efforts to maintain their home. Our Advisory Committee of Tenants helped design these slips and there is an article in this edition celebrating the artist whose work is featured on the slips. Increased communications about refurbishments Housing Choices WA has created a new letter which tenants will receive when planned maintenance works are due in their property. This letter clearly explains what works are being done, when they can expect the works to be completed and how tenants can prepare their homes for refurbishment. It includes an infographic explanation to ensure it is clear for a range of audiences.
Improving how we handle anti-social
Requests for more social activities and information about community services We have just launched our Small Sparks Fund which aims to provide funding and support to tenants to hold social and wellness activities in their local area. We have also launched a Facebook page for tenants where we share information about services in the community.
behaviour complaints We have started a project to review how we can assist tenants in neighbour disputes. We have consulted with our Advisory Committee of Tenants, held workshops with staff, and will involve tenants to review any additional tools we develop to help to handle anti-social behaviour complaints and help build more connected neighbourhoods.
Improving how we involve tenants
We have been holding more tenant consultation groups to better involve tenants in improving our services. Recently, we held consultations in Bunbury, Fremantle and Armadale about improving the letters we send to tenants. We will continue to work on projects that have been led by your feedback and we look forward to sharing the results of this year’s survey in our Summer edition of Home Stories .
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