Changes to our services
Housing Choices WA has restructured our Tenancy Services Department to streamline our services and improve your experiences with us. Housing Choices WA no longer has a separate Tenant Accounts and Debt Team. Your Tenancy Officer is now looking after your tenant accounts and will be responsible for helping when:
This change will make our services more efficient and reduce the number of people you speak to about your tenancy. We have also added to our tenancy staff to reduce the number of properties our Tenancy Officers manage, so they have more time to manage your payments and respond to your queries. Due to having more tenancy staff, your Tenancy Officer may have changed. We sent a letter to every household last month detailing your Tenancy Officer’s contact information. If you want to check who your Tenancy Officer is, you can contact your local office and speak to our friendly reception staff. When you call our offices, you will notice our automated menu options have changed. We no longer have a tenant payments option. If you have a tenant payment query press the general enquires option and ask to be put through to your Tenancy Officer.
Our specific tenant payments email address is also no longer in use. If you need to email us about tenant payments or debt, please email your Tenancy Officer or email info-wa@hcau.org.au. Please note that questions regarding eligibility, rent reviews and rent calculations will continue to be handled by our specialist staff in our Eligibility and Rent Review Team. We ask that you are patient with our tenancy staff as we adjust to a new way of working.
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you have trouble paying rent or are behind with your payments.
What do I need to remember?
Tenancy Officers now deal with all debt and tenant payment issues and enquires Your Tenancy Officer may have changed Our Rent Review team still deals with eligibility and rent reviews Please be patient with tenancy staff as we adjust to this change
you need to change or set up a repayment plan for rent, water or other charges.
you want to check your accounts balance or request a rental statement.
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