THINGS TO CONSIDER
User training – do users know what suspicious emails look like? Are you sure? User reporting – do users know how to report an email? Are you sure? Alerting and analysis – are there systems in place to notify IT of impending doom? Know your network – do you know what is accessible from each device?
Inventory, heuristics
ADKAR – five tangible and concrete outcomes that people need to achieve for lasting change
AWARENESS of the need for change
DESIRE to support the change
KNOWLEDGE of how to change
ABILITY to demonstrate skills and behaviors REINFORCEMENT to make the change stick
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