CONTINUING EMERGENCY PAY GUIDELINES Like any chronic situation, Advance stayed close to the needs of our team members by providing hazard and emergency pay. This significant investment enabled impacted team members to stay home and reduced the potential for community spread. Additionally, we continued to make available Team Member Assistance Fund grants to help team members with basic living expenses, including childcare costs. We also continued to offer our expanded Employee Assistance Program at no cost to team members 24 hours a day, seven days a week by phone or on the web and included services to address the mental health and wellbeing of our team members. SUPPORTING OUR TEAM IN INDIA DURING THE DELTA SURGE In spring of 2021, India recorded an exponential jump in COVID-19 cases and deaths. In response, Advance stood up a task force to support the team members working for the company in the country. The task force arranged for the delivery of care kits and packed food for team members and their families, including COVID-related items like hand sanitizer, face masks, thermometers, steamers to help with congestion, garbage bags for safe disposal of contaminated items, N95 masks to limit household spread and more. In addition, the company purchased oxygen concentrators for use by impacted team members or their families. These portable machines, which were difficult to source in India and expensive, would provide extra oxygen in the event a person’s oxygen level fell below a critical point. The task force also provided virtual training programs to support health and wellness, including sessions on mental health, change management and updates in government mandates. In addition, the company increased flexibility for anyone personally impacted or who had an impacted family member, including paid sick leave, the availability of Team Member Assistance Fund support and salary advances to help offset medical costs.

Throughout 2021, COVID-19 remained front and center in all our lives. We experienced moments of relative calm and periods when cases surged. Through it all, we continued to prioritize the health, safety and wellbeing of our team members and customers. Our COVID-19 Leadership Team, along with our COVID-19 Project Management Office, continued to closely monitor the guidance of the Centers for Disease Control (CDC) and other relevant regulatory authorities to ensure we could quickly respond to changes. From enhanced cleaning processes and other safety protocols to COVID- 19-related trainings and the use of case coordinators for contact tracing and incident investigation, we worked hard to ensure we maintained a safe working environment. As

a result, our case count remained well below the national average. PROMOTING THE AVAILABILITY OF VACCINATIONS

As the first COVID-19 vaccines rolled out in early 2021, a massive push to promote their availability ensued. We collaborated with CVS Caremark to produce powerful videos to share information with team members on the topic and hosted vaccination drives at certain Advance locations. We also created a lottery system where DC and store team members were randomly incentivized for receiving vaccinations. These efforts helped to increase the number of vaccinated Advance team members.







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