CARE | FEEDBACK & SURVEYS
At Advance, one important way we’ve gathered input from our team members over the last several years is through our Organizational Health Survey, which we typically conduct once per year in the September-October timeframe. While our most recent (2020) survey netted the greatest response to date, we realized we needed to do more to ensure team member feedback is gathered more frequently and then acted upon. In 2021, we conducted more frequent, informal surveys to gather input on everything from internal Town Hall meetings to how we are returning to in-office work
arrangements for some team members. In addition, we put the final touches on a new organizational health model that will be introduced in 2022. This new approach will provide a “real-time” view of team member feedback and allow us to respond more quickly to the dynamic, changing circumstances around us. Included will be a model that provides continuous feedback to enable us to respond quickly to meet the needs of our customers and team members while also increasing the capability of each team member to help reach their full potential.
2021 ADVANCE AUTO PARTS CORPORATE SUSTAINABILITY AND SOCIAL REPORT | 18
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