SPEED | TRAINING & ONBOARDING
INSTITUTING A TRAINING SCORECARD AND TRACKING AGAINST THE CUSTOMER EXPERIENCE A first for our company, we rolled out a new Field Training Scorecard that includes key metrics such as our Net Promoter Score, which is a measurement of how our customers feel about the way they’re served in our stores, on-time training completion rates and team member turnover, among other sales- related factors. The scorecard is another way of helping us measure the effectiveness of our training programs. ENHANCING THE ONBOARDING PROCESS IN OUR DISTRIBUTION CENTERS One of the most important pieces to successful onboarding is training. Ensuring new hires feel prepared to tackle the responsibilities of their new positions helps ensure a positive start and a likelihood to stay long term. In 2021, we launched a training curriculum called “Start Your Engines,” which allows new DC hires to gradually acclimate physically and mentally to their new positions in a safe and intentional way. Over several weeks, the program provides dedicated hours for job shadowing, hands-on coaching and safety training.
2021 ADVANCE AUTO PARTS CORPORATE SUSTAINABILITY AND SOCIAL REPORT | 25
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