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ON THE MOVE ULTEIG NAMES AVA DRAYTON AS SENIOR VICE PRESIDENT, CLIENT SOLUTIONS Ulteig , a leading provider of comprehensive engineering/ design, program management, technical services and field services, announces the appointment of Ava Drayton as senior vice president, client solutions. Drayton is a results-oriented leader with a track record of success throughout her 30-year career in sales and marketing strategy, strategic partnerships, key account management and business development for global organizations. Her experience aligns well with the elements necessary to lead Client Solutions at Ulteig, which encompasses the key functions of business development, marketing and corporate communications. “Ava is an accomplished leader with the right combination of experience and expertise to develop high performing teams and innovative initiatives, all while cultivating fundamental cultural values,” said Doug Jaeger, Ulteig president and CEO. “As Ulteig’s strategic plan focuses on transformative growth, we will benefit greatly from Ava’s knowledge of evolving markets and leveraging technology to expand our influence within the Lifeline Sectors of power, renewables, transportation and water.” A resident of Charlotte, North Carolina, Drayton most recently served as Vice President Americas, Systems Sales and Key Accounts, Process Solutions for SPX Flow where she was responsible for strategic sales and global business strategy revenue growth. Drayton has held senior leadership positions at several other organizations, including General Electric Company and Dow Chemical Company.
Drayton has won multiple awards for exceptional performance and has leveraged her expertise for executive training and mentoring programs. She was selected as a Professions Fellow by the American Association of University Women. Drayton earned her bachelor’s degree in chemical engineering from Howard University, her master’s degree in chemical engineering from Princeton University and an Executive Master of Technology Management from the University of Pennsylvania Wharton School/ Penn Engineering. “It is an exciting time to join Ulteig as it undergoes impressive growth and transformation across North America,” said Drayton. “I am looking forward to building on the strengths of the Client Solutions team and trusted client relationships to drive the business forward.” An employee-owned company, Ulteig delivers comprehensive engineering/design, program management, technical services and field services that strengthen infrastructure vital to everyday life. Ulteig connects people and resources to develop compelling, integrated solutions across the Lifeline Sectors of power, renewables, transportation and water. Ulteig leverages its expertise throughout North America with a wide range of public and private clients. DEWBERRY WELCOMES CHRISTOPHER GUDDEMI TO GROWING NORTHEAST ENVIRONMENTAL BUSINESS UNIT Christopher-Guddemi_Cision. JPGDewberry, a privately held professional services firm, has announced that Christopher Guddemi, PLS, LEED AP, has joined the firm’s
Parsippany, New Jersey, office as a senior project manager. Guddemi joins the firm to support the growth of the northeast environmental business unit and manage the natural resources permitting process on projects in the public and private sectors. He brings 20 years of experience in natural resource permitting, land surveying, and site planning. “Christopher brings years of experience and a versatile set of skills to our department,” says Dewberry Associate and Natural Resources Department Head Brian Sayre, CFM. “His industry knowledge, management skills, and project versatility will serve our clients well.” Guddemi earned a bachelor’s degree in environmental studies from Ramapo College. He is a member of the American Council of Engineering Companies, New Jersey Association of Floodplain Managers, New York State Association of Professional Land Surveyors, and the Society of Wetland Scientists. Dewberry is a leading, market-facing firm with a proven history of providing professional services to a wide variety of public- and private-sector clients. Recognized for combining unsurpassed commitment to client service with deep subject matter expertise, Dewberry is dedicated to solving clients’ most complex challenges and transforming their communities. Established in 1956, Dewberry is headquartered in Fairfax, Virginia, with more than 50 locations and more than 2,000 professionals nationwide.
TIM SCHROEDER , from page 9
address concerns before problems arise. Initial feedback was unflattering, but this process helped us notice our blind spots. Together, we worked through the clients’ feedback and coached each other to act without defense and commit to addressing shortfalls. Soliciting feedback greatly improved our level of service. Between 2015 and 2018, our Net Promoter Score climbed from below the industry mean to a perfect 100. Today, we continue to maintain a Net Promoter score in the top 1 percent of 300 firms worldwide. FEEDBACK AS AN OPPORTUNITY. In the words of Sheila Heen, “The power of feedback belongs to the receiver.” Our commitment to client experience would not be possible without internal changes to our review system. We embraced a culture of feedback, realigned our perspective to view feedback as an opportunity, and became coachable. Through incremental change, we grew our entire team’s empathy. With empathy at the heart of our process, we can become better teammates and better stewards of our client’s vision. TIM SCHROEDER, AIA CDT LEED AP is president with Neumann Monson Architects. Contact him at tschroeder@neumannmonson.com.
giving feedback. As the process developed, we removed the veil of anonymity to allow for clarifying comments and discussion. This system allowed individuals to learn from their team members, helping everyone become more adaptable, interdependent, and unified. “Through incremental change, we grew our entire team’s empathy. With empathy at the heart of our process, we can become better teammates and better stewards of our client’s vision.” CLIENT REVIEWS. The success of our internal reviews inspired us to implement a similar process with our clients. We began using the Client Feedback Tool from Client Savvy. Rather than soliciting feedback at the end of a project, the Client Feedback Tool tracks stakeholder expectations throughout a project’s lifecycle, allowing the team to
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THE ZWEIG LETTER AUGUST 16, 2021, ISSUE 1404
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