Wells Said
Delivering in different times… helping our customers through the pandemic
I’d just like to say thank you… to our employees and our customers
“ We are sustaining our business thanks to the work and dedication of Whistl employees and other third parties. We truly appreciate your teamhas been a lifeline to our business…..” “The Service has been really helping our customers in need. Particularly all of the mums and dads who have kids at home. The packages the teamdeliver are helping to educate a nation and it’s making a big difference tomany families’ lives. Not all heroes wear capes!” “I wanted to endorse the roleWhistl plays for us being able to send information to our customers. This includes regulatory and contractual information that customers need so they are reassured of the cover they have, and how they can access our claims and breakdown services they have paid for. While some can be sent electronically, we still have documents to post as customers are able to choose how they would like to receive information. Whistl play a critical part in this process for us” “Postal donations are a lifeline to charities at this moment and it is great to see that the mail system is working just fine. Could you please feed this back to the teamat Whistl as it really does make a difference as we need tomaintain donations so that we can continue to support people living with Cancer”
My regular Wells Said column normally occupies just one third of a page in this magazine… but, as I’m far from the first to say, 2020 isn’t about ‘normal’.
In mid-March, just before lockdown, we activated our Pandemic business continuity plan here at Whistl. The safety and wellbeing of our team was, and remains, our first priority, whilst maintaining continuity of our essential services to customers. Those who could work from home – including our fantastic Customer Services team – did, (and still largely do), non- essential travel was halted, and meetings went virtual. All depots remained open with our cleaning contractors nationwide implementing stringent new procedures in line with all Public Health England and government advice. Our collection drivers loaded their vehicles unaided to minimise contact with customers, and delivery into our partners also become ‘contactless’. Early in the pandemic, the government declared that those involved in postal services and deliveries were ‘key workers’ and that Whistl provided ‘essential services’. I wrote to thank the Secretary of State for Business, Energy and Industrial Strategy (BEIS) for identifying the delivery and logistics sector as ‘essential’, urging his Department to continue their support
of the broad delivery sector. I think it’s worth repeating part of the reply from BEIS, recognising the vital role played by our sector. ‘The government recognises the important role that delivery workers play in serving customers and supporting businesses across the UK. Their willingness to maintain deliveries during a time of increased social isolation and when many people cannot leave their homes is vital’ wrote Paul Scully MP, Minister for Small Business, Consumers and Labour Markets. I’d like to put on record my thanks to the team here at Whistl, for their unstinting efforts in keeping supply chains moving. I’d also like to thank our customers for their understanding, collaboration and cooperation in this most extraordinary of times. Some of their kind words are included on the next page. Kindest regards
NickWells Chief Executive, Whistl
2 Whistl Magazine • Summer 2020
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Whistl Magazine • Summer 2020
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