Shopping without frontiers – the boom in international e-commerce
Planes are flying again, the freight lanes are open and international e-commerce is set to resume its upward growth trajectory. Recent research conducted across six countries by Whistl has revealed the trends and behaviours that are driving cross-border online shopping. • Fashion is the biggest cross-border market, closely followed by electric/tech • People shop on overseas websites primarily because of ‘a better price’ • A third of shoppers check the returns procedure before pressing the buy now button
• PayPal ismore popular than credit cards as the payment method • International shoppers are a diverse bunch – with an equal gender split and the over 60s matching the millennials. Whistl is well-placed to help UK based online retailers capitalise on the boom in cross-border trade. Our range of outbound delivery services, including customs clearance, is not only comprehensive, but comes with support and advice that is available to both those looking to expand their online offering into overseas markets, and those already with an international customer base. Formore informationaboutour international services, email moreinfo@whistl.co.ukorcontactyourWhistlAccountManager.
New research by Parcelhub, themulti-carrier delivery management provider that’s part of Whistl, has found that almost 70% of mid-market retailers fail tomeet their required customer service standards. The survey asked 100 British mid-market retailers how well they are responding to their customers’ delivery needs, with 69% of respondents saying they are struggling to respond effectively to customer queries. 72% of those surveyed were also considering outsourcing delivery tracking to a third party with 84% stating they are willing to outsource tracking to a delivery management provider. SimonWright, Marketing Manager at Parcelhub, commented: “Our research shows that larger retailers have the size and scale to be able to adapt to customer demand, but smaller retailers do not have the critical mass tomanage these complex carrier relationships efficiently. “It demonstrates the value that a multi-carrier delivery management provider like Parcelhub can bring to smaller retailers. We offer a variety of shipping options through one multi-carrier system and once the parcel has been shipped, we can take care of any queries that may arise in the process.” E-retailers struggling to meet customer service standards
STRUGGLE TO MANAGE THEIR CUSTOMER QUERIES EFFECTIVELY
ARE CONSIDERING OUTSOURCING DELIVERY TRACKING TO A THIRD PARTY
FASHION IS THE NO1 PURCHASE FOR INTERNATIONAL ONLINE SHOPPERS
A BETTER PRICE IS THE NO1 MOTIVATION FOR BUYING INTERNATIONALLY
ARE PLANNING TO INVEST IN CUSTOMER EXPERIENCE MANAGEMENT
“SETTING THE INNOVATION AGENDA WITH PROACTIVE DELIVERY” VISIT PARCELHUB.CO.UK / WHITEPAPER
DOWNLOAD OUR WHITE PAPER
ARE INVESTING IN OUTSOURCED CUSTOMER SERVICE OPERATIONS
For more information about Parcelhub’s range of ecommerce solutions visit www.parcelhub.co.uk or call 01159 503 018.
8 Whistl Magazine • Summer 2020
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Whistl Magazine • Summer 2020
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