RENDALL RITTNER &
Bespoke property management for the West Midlands
Strong locally based experts
Our property managers and independent contractors are based throughout the West MIdlands so you can benefit from pro-active experts that are close at hand and who are backed by our significant resources and systems.” Richard Daver Co-CEO
Rendall & Rittner delivers an unparalleled property management service in the West Midlands and across the UK in all residential sectors, for a wide variety of clients and customers. As a highly experienced property management company in Birmingham and across the region we know how to be efficient and agile - taking the hands-on approach we are renowned for. We can offer the standards of service and assurances that come from being part of a multi-faceted national company, combined with the power of local expertise and knowledge. Our locally based property managers and independent contractors are dedicated to delivering exceptional, high-quality service, backed by our robust systems, resources and a track record for customer service and innovation.
Masshouse, Birmingham
Snow Hill Wharf, Birmingham
The Postbox, Birmingham Garden Square East, Shirley
Award winning & highly accredited We are incredibly proud of our many accreditations and awards, recognising our total commitment to the highest standards of service. We are highly accredited from The Property Institute to RICS, Investors in People and British Safety Council, so you can be assured you are dealing with a highly reputable managing agent. Key recent awards include:
Winner Managing Agent of the Year 15,001+ units 2024 “The judges were impressed by their commitment to staff learning and development. Great emphasis on helping customers with the cost of living, and their transition to a greener business.” Winner of the Resident Engagement Initiative award 2024 & 2025 “The judges admired the evidence of the multiple names’ initiatives with supporting statistics. This entry was the clear winner in this category.” Winner Property Manager of the Year 2024 “The dedication to system development and nurturing client relationships shines through brightly, driving the narrative forward with purpose and depth. A commendable achievement, showcasing substantial growth and a keen eye for strategic advancement. Keep up the outstanding work!” Winner Mixed Use Management Company of the Year award “Our judges commented ‘The epitome of excellence.’ Their portfolio illustrates they do mixed use well with some really nice touches. The entry effectively outlines a holistic approach to sustainability, addressing environmental, social, and governance aspects. The integration of sustainability into their mission and strategic priorities is commendable.”
Property Management Awards 2024
A Member Firm and Regulated by Royal Institution of Chartered Surveyors (RICS)
A member of The Property Institute (TPI) (formerly ARMA & IRPM) and TPI Accredited
Investors in People accredited and have held Platinum accreditation since 2018
A 5 Star award in the British Safety Council 5 Star audit
ISO45001 Accredited by the British Safety Council
Strong values
We work with a large number of management companies across the UK and the service that Rendall & Rittner provide is, without a doubt, the most efficient, professional and helpful. I would definitely recommend them to anyone looking for building management services.” Victoria Eaton, Operations Manager, GRE Assets
Chattaway Place, Balshall Common
Our exceptional track record in managing all aspects of residential and mixed-use developments is centred on our vision, values and people-focused approach to customer service excellence. Our vision is to be a respected, responsible and trusted partner to our clients and suppliers, simplifying living for our customers. Through innovation and excellence, we will enable our people and company to thrive. Our founding values of professionalism, quality, integrity, working together, communication, trust and responsibility continue to drive us forward today. We manage a wide variety of properties across the West Midlands from traditional housing developments and small apartment blocks, to mixed-use regeneration schemes with a wide range of homes and amenities. We work with a wide variety of valued clients including developers, RMCs and RTMs, freeholders and institutional landlords.
Rendall & Rittner founded 1990 90,000 homes now under R&R management across the UK annual rent and service charge collection £450m office team members 600+ on-site team members 1,500+ joined the Odevo Group 2021
Luanne Close, Cradley Heath
named Property Manager of the Year at RESI awards & Managing Agent of the Year at ACE awards 2024
Case
studies
Snow Hill Wharf, Birmingham On a stretch of canal in central Birmingham, Snow Hill Wharf’s 420 contemporary apartments are being built in five individual designed buildings. There are extensive residents’ facilities including a 24-hour concierge service, gym, sauna and steam room, cinema room, business meeting rooms and three private gardens. • Involved since 2020 including mobilising each phase from phase one onwards • Appointed by the developer for full management services
The School Yard, Harborne, Birmingham
The award-winning mixed-use redevelopment of School Yard converted the grade II listed former school into restaurants, coffee shops and a food school for community use. A new contemporary four storey apartment building was created featuring 13, 1 to 3 bedroom apartments fronting onto the large public courtyard. • We were appointed by the RMC taking over from the previous managing agent in 2017 • From full compliance to resident support, our team ensures high standards, service charge transparency, and lasting value.
Strong
The ongoing adaptability and development that you continue to
undertake whether it’s your leadership and management development, learning and
people
development, changes to structure or improvements in technology was seen as a credit to you by the panel, demonstrating the Platinum credenitals of being great, but still always improving!” Investors In People Assessor 2024 Assessment
Our employees are the key to our ongoing success. We recognise that it’s our people that makes us who we are, and we therefore strive to recruit, retain and develop the best. From our loyal senior leadership team to our graduate trainees, we have built a culture where our people feel valued, rewarded and respected. We are very proud of our Investors in People Platinum status, which places us in the top 2% of employers internationally. It is a clear demonstration of how we place as much importance on the professional and personal growth of our employees as the growth of the business. Our dedicated Operations division plays a crucial role in providing support, coaching and guidance to our on-site team members. It is enabling the delivery of exceptional on-site operations and the highest levels of customer service. Every property is assigned a dedicated Property Manager who is closely involved with all aspects of the service provided, as well as a lead Director. 2018 to 2027 Investors in People Platinum accredited from 2018 to 2027 following our recent reaccreditation 2008 Accredited to Investors in People since 2008
Masshouse, Birmingham
Honduras Wharf, Birmingham
The Jewel Court, Birmingham
The Postbox, Birmingham
Strong compliance
There is a good organisational occupational health and safety culture at Rendall & Rittner. The growth of the health and safety team and resources provided show that it is a priority. Everybody in the organisation is expected to be a health and safety leader regardless of position. Continual improvement is a key part of Rendall & Rittner’s health and safety plan, and culture. The organisation clearly strives for best practice and is committed to developing their own staff to achieve that.” British Safety Council Auditor, 2024 Audit
Our clients and customers can have peace of mind that their buildings and finances are safe and secure when they work with us.
There are new and enhanced statutory and regulatory regimes, spearheaded by the Building Safety Act, which are creating greater obligations on our clients than ever before. We are able to provide rigorous and wide-ranging services and advice to ensure compliance including: health and safety; financial; insurance; Company Secretarial and legal; lease; warranty and maintenance. Health & Safety The health and safety of everyone involved in our business is a key consideration in all that we do. Our policies and processes, governance and training are enabling us to make continual performance improvements, ensuring we remain a leader in health and safety within our sector. Our dedicated Health and Safety team oversees safety for all our sites, providing support and advice for on-site team members, property managers and our clients. Our British Safety Council audit score was 97.55% in 2024. Finance Sound financial control is the cornerstone of our professional property management, enabling our clients to rest assured that their funds are professionally managed and
protected. We are regulated by RICS which guarantees financial compliance. Our in-house team provides comprehensive bespoke financial reporting to meet clients’ needs. We remain innovative in our approach and always look to enhance the efficiency and excellence of our financial service. Insurance Our highly experienced in-house insurance team have many years’ experience ensuring our clients’ assets are fully protected. We can arrange cover on every type of residential scheme and have extensive access to market leading A+ rated insurers enabling competitive premium rates and wider levels of cover. Procurement We leverage the scale of our portfolio to implement bulk procurement initiatives for the benefit of our RMC and RTM clients. Our industry leading procurement programme has resulted in lower costs and better levels of service in areas including utilities, M&E services, insurance and lifts. For more information on our core services see here.
Garden Square East, Shirley
Strong bespoke service We provide a complete building and estate management service for residential property of all sizes and ages, delivering a fully tailored service to our clients. In addition to our compliance services, we offer a range of specialist services so whatever your property management requirements are, we will ensure our service meets your needs!
It has been a challenging handover, but R&R’s mobilisation and property management teams have navigated through all aspects and demonstrated great attention to detail, with a ‘right first time’ approach. We would certainly recommend R&R and look forward to working with them in the future.” Archie Sykes, Head of Residential Sales & Marketing, TT Group
i-Land, Birmingham
Mobilisation Our dedicated, experienced Mobilisation team provides bespoke support and guidance to developer clients ensuring smooth development handovers that migrate seamlessly from construction to ‘use’ stage. Development Consultancy By providing expert advice at every stage of a building or development, we can help to optimise build costs, service charges and operating risks, as well as improving the level of service and customer experience for your stakeholders. Building Safety Act and Fire Safety Remediation services Our specialst Building Safety and Fire Safety Remediation teams offer our clients a wide range of specialist services and advice through their expertise in safety cases, resident engagement strategies, fire door inspections and mandatory occurrence reporting. We also facilitate complex fire safety remediation projects, working with a wide range of clients on solutions to them,
including Fire Risk Appraisal of External Walls and Landlord Certificates. Surveying SRVO our sister chartered surveying company is reliable, dynamic and modern, specialising in residential building surveying and risk assessment services, together with lease advisory. Find out more here. For more information on our specialist services see here.
Luanne Close, Cradley Heath
Edward Street, Birmingham A five and six storey new build development, located in Birmingham’s new residential and business quarter, which was completed in 2018. If features 63, one and two bedroom apartments and 3,700 sq. ft. of commercial space, together with a shared courtyard space. Upon handover it was clear that the previous managing agent hadn’t set the up the heat network correctly and it was not running in the way the developer had intended. This was also reflected within the leases. We quickly appointed a heat billing agent and began billing for heat consumption in accordance with the lease and the heat network regulations. • We were appointed by the new landlord in early 2020
Case
studies
Beetham Tower, Birmingham Birmingham’s iconic 39 storey Beetham Tower is located in a gateway location to the city centre. It features 158 luxury apartments on its 20 upper floors with a 218 bed hotel on the lower floors. With a unique design and finish that includes sky gardens, it features 24 hour security and a concierge service. We were appointed by the landlord and manage a full on-site team of 5 people. • Involved since 2017 • Full property management service to the residential element including the shared resident’s facilities, common areas and the maintenance of plant and equipment
Strong
A new generation of homeowners and clients are demanding new and simple digital solutions. To meet these needs, large investments in innovation and technological development are required. We have been able to make these investments which will put us at the forefront of the industry.” Richard Daver Co-CEO, Rendall & Rittner
technology Recognising that technology is playing an increasingly vital role in the way we provide our services, we have invested in developing MyPlace a new market-leading property management tech platform. It brings together all aspects of property management, providing a complete and transparent picture for our clients and customers.
The new platform is intuitive, engaging and easy to use wherever you are. By improving efficiency it is empowering our people to deliver the best service in our industry. Investing in our own proprietary platform is bringing considerable benefits including being able to continually update it to stay ahead of growing sector requirements.
Strong sustainable communities We have been committed to developing and managing sustainable developments for many years, first receiving recognition for our approach in 2010. We know that we have a vital, intrinsic role to play in creating sustainable homes and places.
We ensure our management is active, inclusive, safe, well-run, thriving and environmentally sensitive, so enabling people to live more sustainably, whilst reducing the impact of our activities. We are committed to: • Environmental – implementing sustainable initiatives across all our managed sites and within our business. • Social – actively engaging with our clients, customers and communities instigating initiatives which have a positive social and economic impact. • Governance – setting and reporting on robust, progressive targets through our accreditations including Investors in People and ISO 45001. Community development is at the heart of what we do. At our developments we aim to recruit our people from local communities, prioritise local suppliers and engage with local charities. We have been working with green energy providers for a number of years which saved 10,184 metric tonnes of CO2e in 2024.
We have used Delphis Eco’s professional plant-based cleaning products for more than six years across many of our schemes.
RENDALL RITTNER
People led, technology enabled, service driven
Operating in West Midlands and throughout the UK
Tel: 0121 387 1810 newbusiness@rendallandrittner.co.uk www.rendallandrittner.co.uk
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