CONTENTS Edition 1 2017
3
It’s a Great Time to be Part of Dwyer Group®
4
President's Message: Tools Are Amazing!
4 TOOLS ARE AMAZING By: Mark Liston
7 9
Life’s Defining Moments
Leading with Values
10 12 14 19 20 21 23
We’re in this Together!
What Does Marketing Success Look Like?
Franchisee Spotlight: Russell and Brenda Black
Patience in the Workplace
Neighborly™ and People Like You
ProTradeNet® Update: Making “Dollars & Sense”
Register for Reunion
CONTRIBUTIONS:
DWYER GROUP, INC. Mike Bidwell, President, CEO Dina-Dwyer Owens, Co-Chair Mary Kennedy Thompson, Chief Operating Officer
10
WE'RE IN THIS TOGETHER By: Michael Gai
Robert Tunmire, Executive Vice President GLASS DOCTOR, LLC Mark Liston, President
Michael Gai , Vice President Diana Lovshe, Brand Manager PROTRADENET LLC Kathleen Seaman, Communications Specialist PRODUCTION Michael McCullough , Creative Manager Joshua Tynes, Graphic Designer Kimberly Denman , Senior Communications Manager
LinkedIn.com/company/glass-doctor YouTube.com/GlassDoctorCorp Facebook.com/glassdoctor
Twitter.com/glassdoctor1 GlassDoctor.com/blog/ GlassDoctor.com/blog/feed/rss/
14
RUSSELL & BRENDA BLACK By: Mark Liston
Send Reflections ideas to Kimberly.Denman@DwyerGroup.com
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