LifetimeFlex and 365Flex Policy Document

Helplines

All policies include access to the following help lines (calls may be monitored or recorded): Find a CVS Practice If you or your pet are away from home whilst in the United Kingdom, Northern Ireland and the Isle of Man and your pet needs urgent veterinary care, this Policy gives you access to our help lines so we can identify the nearest vet for you. Telephone 0808 164 8008 (Telephone lines are open from 8.00am to 6.00pm weekdays and 9.00am to 2.00pm Saturdays) Bereavement Counselling An understanding, confidential and professional service enabling you to talk for as long as you need about the death or illness of your pet. Help and advice to address the symptoms brought about by bereavement is available 24 hours a day, 365 days a year. Telephone 0333 03 2258 (Telephone lines are open 24 hours a day, 365 days a year) Pet Legal Lawyers are available to provide advice and explain legal issues in plain English and in a friendly and helpful way - available 24 hours a day, 365 days a year. Telephone 0333 003 2258 (Telephone lines are open 24 hours a day, 365 days a year) Pet Minders This enables you to locate a registered pet minder (on a national basis) for either a few minutes or indeed weeks, in order to look after your pet while you are away. Telephone 0808 164 8001 (Telephone lines are open from 8.00am to 6.00pm weekdays and 9.00am to 2.00pm Saturdays)

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