Grooming Standards
All colleagues must look neat and tidy at all times.
Male colleagues should be clean-shaven, with hair well cut and kept at a length not covering the ears and collar (at least ½ inch above collar). Moustaches are permitted; however, they are to be kept well trimmed at all times. Beards are not permitted unless explicit permission has been given by the respective Service Executive.
Female colleagues must have well-groomed hair and make conservative use of cosmetics while on duty.
Before reporting for duty, all uniformed colleagues must check and ensure that their uniforms are clean and properly ironed and shoes are shined. They must comb their hair and clean their hands and fingernails. Have a last look in the mirror and keep smiling at all times. A separate comprehensive grooming standard prepared by the Human Resources Division is on the colleague notice board. All colleagues are to adhere to the required standards unless explicit permission has been given by the respective Service Executive.
Off Duty Hours
Off duty colleagues must leave the Hotel premises within half an hour after his / her scheduled shift completion and thereafter only have access to permitted areas of the Hotel, i.e. Colleagues Restaurant.
Colleagues Entrance and Exit
All colleagues are required to use the colleague entrance and exit.
Swipe In and Out
Each Colleague will be registered for biometric attendance system. All colleagues when entering or exiting the Hotel must swipe in or swipe out using designated Biometric machines. If the biometric does not function or any error occurs, it should be informed to the Human Resources office for resolving the issue.
Colleagues who are assigned to do a split shift or those going for official business outside the Hotel are also required to swipe in and out.
This exercise is extremely important for the safety of all colleagues if an emergency should happen within the Hotel as well as for calculating the monthly salary.
Random checks are conducted, and colleagues are expected to follow this procedure. Failure to comply with this instruction may result in disciplinary action.
If the colleague is not able to swipe-in or swipe-out for whatever reason, it is their responsibility to inform their Service Manager / Sr. Service Manager of their Division Secretary within 10 minutes in order to mark them present manually on the attendance sheet in the system. Otherwise, they may not be able to receive their salary for that day.
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