Other Accidents
If there is a casualty, call Security or the emergency number for assistance, who will in turn inform the Doctor or help the injured person to the Clinic or Hospital immediately. The Guest Service Centre will then report to Management.
If there is a casualty in the Accommodation, colleagues should call the Security Officer on- duty who will in turn inform the Housing Manager about the Situation.
Assembly Points
In the case of emergency, all guests and colleagues will have to evacuate the building and immediately go to an Assembly Point allocated by the Hotel, usually situated outside the building (the location will be communicated to you during the fire Training).
Personal Development and Training
Policy
The Management of the Hotel recognizes that it is the efficiency and service of its colleagues that will determine the reputation of the hotel and its operating success.
The Management is anxious that during the colleagues ’ employment with the Hotel, the colleagues will develop personally, socially and professionally.
The Hotel provides a well planned and unique scheme of development and incentives that are designed to enable colleagues to develop them to the full limit of their potential and to afford the keys to a successful and satisfying career in the hotel industry.
Education and Training Sponsorship Scheme
The Hotel provides many facilities and courses for personal and professional development and may approve an educational subsidy towards the cost of tuition fees up to a maximum of 100% subject to certain conditions set by the Hotel.
Shangri-La Academy (Online Learning website)
Knowledge & skill development has been digitalised also. All existing as well as new colleagues (as part of their orientation) are encouraged to do mandatory courses as well as other functional and essential online courses to extend their knowledge by using Shangri-La academy portal. Colleagues can login to official website: www.academy.shangri-la.com using the login id and password provided by Learning & Development team.
Orientation
Hotel and Departmental Orientation attendance are compulsory for all colleagues within the first month of employment.
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