General Information
Guest Delight Program
The Guest Delight Program is a recognition program that shows appreciation and rewards colleagues who go the ‘extra mile’ to delight guests or enable their colleagues to delight the guests. Guest Delight cards are available for hotel guests in a special display with a box at the Front Desk and at the lift landing areas on each floor. Guest Delight Cards and Hidden Hero Cards for Internal Guest are available in a display near the HR office.
Performance Monitor
It is an important tool for measuring the guest satisfaction with the services provided by the different departments in the Hotel.
A questionnaire is sent by a consultant to guests who stayed in the Hotel. Then, the answers are analysed by the consultant and sent back to the Hotel.
A monthly and quarterly report is communicated monthly and quarterly to the Hotel with statistics showing the strength and the areas for improvement with regards to services provided to guests as well as a comparison with the previous months / quarters and a comparison with other hotels in the group.
Golden Circle
It’s a recognition and appreciation program aim to our most loyal guests through the delivery of high standards of services & privileges.
Individual Guests Profiles are maintained to ensure that benefits are individually tailored to meet the particular preferences of each guest at every Shangri-La Hotel, Resorts and Traders Hotel.
Golden Circles Memberships are 3 levels: Gold, Jade and Diamond
Colleagues Communication Channels
We provide open communication channels for colleagues to give suggestions and voice issues of their concern. Various communication programs are used to receive feedback from the colleagues, such as:
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