Dialogues with EXCOM sessions – An open group communication meeting between all colleagues and EXCOM (General Manager or one of the Service Executives) on a monthly basis. The aim is to discuss issues related to work and implement improvement measures or to discuss any topic of general interest related to the work environment. Subject matter raised are replied to and posted on the colleagues notice board without disclosing the name of the colleague having participated in that dialogue session.
GM’s Luncheon – A casual luncheon gathering between the Service Managers and the General Manager to discuss issues of mutual interest concerning the company and the hotel performance.
State of the Hotel Meeting – A quarterly meeting between all the colleagues and the General Manager to review the hotel performance / achievement in the last quarter and the planned activities in the future months.
Colleagues ’ Council Meeting – A monthly meeting of representatives from different departments to discuss issues related to work environment and plan for the sports & social activities for the following months.
Staff Opinion Survey – A questionnaire given to every colleague once a year to get their feedback concerning the working environment, the career development the benefits and welfare which will be analysed to improve the colleague relations. The results of the survey are analyzed by a consultant, sent back to the Hotel for improving the areas of concerns.
Voice – A form which the colleague can fill in and place in a box placed near the HR office to speak up about any concern in the Hotel or to suggest any idea to improve the services provided to internal or external guests. Should the idea be implemented the colleague is awarded by the management.
Colleagues Digital Magazine/ Newsletter - Shoo Fee Ma Fee – Quarterly Colleagues Facebook Page – Thesladthadlab
Shoo Fee Ma Fee is shared to all internal hotel email id users. The purpose of the newsletter and Facebook page is to keep all colleagues informed of what is happening within the Hotel and to provide professional knowledge. A colleague is welcome to submit articles for this newsletter.
Colleagues Counselling - All colleagues are encouraged to seek counselling from their Service Leader, Service Manager, Senior Service Manager, or any colleagues of Human Resources Division. The purpose for counselling sessions is to acknowledge personal, work and welfare matters.
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