DATABANK
…and what TMCs say Travel management companies are optimistic about recovery, with more than half of those surveyed saying sales in the six months from August 2022 had already matched 2019 levels. Travel costs are up, but even so, 39 per cent of those surveyed said transaction numbers over the same period were back to pre-Covid levels. Meanwhile, four out of five TMCs say their current capability to respond to RFPs matches demand.
Do the maths: sales versus transaction recovery
TMCs: we’re ready for RFPs Does current capability to respond to RFPs match demand?
BTN asked travel management companies for the current status of sales recovery and transaction recovery. Here’s what they said.
Yes, capability matches demand No, demand exceeds our capability Yes, capability exceeds demand
6%
Sales Recovery
Transaction Recovery
16%
41% 13% 16% 25%
32%
Exceeding 2019 levels
7%
Matching 2019
19% 29% 13%
Down less than 10% from 2019
Down 10% to 25% Down 26% to 50%
78%
6%
Then & now: TMCs’ top five investment areas Then: Previous 12 Months
Green issues rise in RFPs Aspects of RFPs received from corporate accounts in the past six months versus 2019 levels.
Contact centre
53%
Increase Decrease Stay the same
NDC/non-GDS content aggregation
53%
Reporting / business intelligence
50%
SUSTAINABILITY ISSUES
84%
16%
Proprietary online booking
43%
Mid-office / custom programming
DE&I ISSUES
28%
59%
3%
38%
Now: Next 12 Months
GLOBAL SERVICE REQUESTS
NDC/non-GDS content aggregation
48%
53%
6%
41%
Contact centre
45%
24/7 SERVICE REQUESTS
Proprietary online booking
36%
3%
44%
53%
Chatbot technology
29%
SERVICE LEVEL AGREEMENTS
3-WAY TIE: Mid-office tech, business intelligence, integrated payments
23%
47%
53%
Source: A BTN February 2023 survey of 32 travel management companies
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SPRING 2023 | businesstravelnewseurope.com
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